ICT Customer Support Specialist - Christchurch location!

Salary: Competitive salary + hybrid working + carparking

• 12mth Fixed term salaried role with hybrid working
• Supportive and engaged team with full training provided
• 8am-4.30pm hours, Mon-Fri with carparking available

We're looking for an enthusiastic and technically capable ICT Customer Support Specialist to join a growing network support team. This is a frontline, customer-facing technical role where you'll be the first point of contact for customers, providing exceptional support while troubleshooting and resolving a wide range of ICT and networking issues.

This role is ideal for someone with 2-5 years of ICT support experience who is passionate about technology, enjoys supporting customers to provide a high level of network solution.

You'll work within a collaborative and supportive team environment, delivering outstanding customer experiences while applying your technical expertise across networking, security, cloud services, and infrastructure technologies.

What You'll Be Doing:

• Providing first-line technical support to customers across a range of ICT services.
• Troubleshooting networking, connectivity, and infrastructure-related issues.
• Supporting firewall, switching, wireless, cloud, and identity management environments.
• Managing incidents, service requests, and escalations through established support processes.
• Communicating effectively with customers to diagnose issues and provide timely resolutions.
• Collaborating with other technical teams to ensure excellent service delivery.
• Maintaining accurate documentation and support records.

What we're looking for:

• Broad understanding of ICT and networking technologies.
• Minimum Cisco CCNA or equivalent networking qualification.
• Experience working with Palo Alto Firewalls, SCM, LAN technologies including switches and wireless networks and access points.
• Understanding of network design concepts and current security trends.
• Excellent communication and interpersonal skills are essential.
• A customer-first mindset and a genuine desire to help people.
• Excellent problem-solving and troubleshooting ability.
• Strong teamwork and collaboration skills.
• The ability to manage conflict professionally and remain calm under pressure.

To be considered for this role you must be currently based in Christchurch with full NZ working rights.

For a confidential discussion please contact Sharyn Saxby - sharyn.saxby@h2r.co.nz