ICT Helpdesk / Operations Support Engineer
Our client, one of Asia-Pacific’s leading organizations is looking for:
ICT Helpdesk / Operations Support Engineer
Responsibilities:
- Review current IT processes, structures, and ways of working to understand how well they supportbusiness needs
- Manage and track subscriptions, billing, cost recovery, AOR / WBS funding, procurement / logistics interfaces, utilisation and payment reconciliation.
- Maintain the operational picture for service requests, quotas, migrations, lease extensions, outstanding actions and key dependencies
- Gather and document key assumptions that will guide IT improvements
- Coordinate Technical Service Manager (TSM) day-to-day activities and interfaces covering subscriptions, billing, servicerequests, quotas, site operations and escalation.
- Oversee COMET Mobile procurement, demand, device/account mapping, configuration,onboarding, handover, replacement, reassignment and termination.
- Maintain accurate device, subscription and user entitlement records and coordinate resolution ofoperational issues.
- Support exploration of differentiated COMET operating models for different target audiences,including eligibility, approvals and provisioning arrangements.
- Maintain action / decision trackers, SOPs, RACI matrices, process flows and the Operations Handbook / Handover Pack.
Requirements:
- 8+ years experience in large-enterprise ICT environments.
- Understanding of ICT service delivery, operations, service management and vendor management.
- Familiarity with asset / device lifecycle management, endpoint provisioning, software baseline controls andaccess-control concepts.
- Ability to work with funding, billing, subscription, asset and service records and reconcile operationaldependencies
-----------------------------------------------------------------------------------------------------------------------------------
Interested applicants can also email CV at asmita@nsearchglobal.com (for faster processing, please state the exact job / position title applied “ICT Helpdesk / Operations Support Engineer"
Only shortlisted candidates will be notified.
-----------------------------------------------------------------------------------------------------------------------------------
EA License Number: 10C3636
EA Personnel Name: Chauhan, Asmita
EA Personnel Registration Number: R1980706
By submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (https://www.nsearchglobal.com/dp-notice/job-applicants) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application.