ICT Manager
About the role
The ICT Manager is responsible for the strategic and operational leadership of the College's Information Technology environment. This role oversees the ICT team, manages all ICT infrastructure, devices, and networks, and ensures reliable, secure, and high-quality technology services for approximately 150 staff and 915 students. The ICT Manager plays a key role in supporting teaching, learning, and administrative functions across the College.
Key responsibilities
- Lead, mentor, and develop ICT staff to ensure high performance, strong customer service, and continuous improvement
- Allocate tasks, manage priorities, and oversee day-to-day operations of the ICT department
- Identify training needs and support ongoing skill development within the team
- Oversee the design, maintenance, and optimisation of wired and wireless networks across the campus
- Manage on-premises and cloud-based systems, ensuring reliability, security, and scalability
- Oversee procurement, deployment, maintenance, and retirement of staff and student devices
- Implement and maintain cybersecurity policies, risk management practices, and incident response procedures
- Ensure adherence to relevant legislation, privacy standards, and school sector requirements
- Maintain proactive monitoring systems and ensure timely remediation of vulnerabilities
- Ensure backups are done daily and tested and stored securely
About you
- Relevant ICT Certificate IV or CCNA, Microsoft, ITIL, or cybersecurity credentials
- High level of discretion, patience and empathy when supporting teachers and students, alongside strong communication and change-management skills
- ICT leadership experience in a school or similar multi-user environment
- Strong knowledge of networking, systems administration, cybersecurity, and device management
- Demonstrated ability to lead a team and manage competing priorities
- Excellent communication and stakeholder-management skills
- Experience managing IT environments supporting 1,000+ users
- Hold a current Working with Children Clearance
- Be supportive of the Catholic and Norbertine ethos of the College
- Be willing to contribute and participate in College activities
About us
St Norbert College's vision is to create a Christian community which lives the Gospel values, offers a nurturing and inclusive school life for young people, and where teaching staff provide an education which fosters the growth of students pastorally, academically and socially and equips them with the means for lifelong learning.