ICT MANAGER

ICT leadership: Plan work, allocate resources, supervise the ICT Engineer and ICT Technician, and maintain operational coverage.

Temporary operational cover: Maintain essential ICT services during staff absence, resignation or vacancies. Personally cover essential Engineer and Technician duties within competence and authorised access; promptly escalate capacity gaps to the CIO and seek approval for temporary support, reassignment or reprioritisation.[DR1]

ISMS management: Coordinate policies, registers, risk treatment, incidents, awareness, evidence, audits and management-review inputs.

Roadmap delivery: Maintain the approved 24-month ICT Roadmap, track milestones quarterly and obtain approval for material changes.

Operations and security: Oversee service desk, infrastructure, identity, access, monitoring, patching, backup, recovery and cybersecurity controls.

Maker-checker oversight: Review sensitive work performed by ICT staff and ensure the Manager's own privileged activities receive CIO or independent review.

Governance and reporting: Maintain accurate documentation, budgets, supplier controls, metrics and timely reports to the CIO.

Capability development: Coach staff, arrange training and reduce single-person dependency through delegation and knowledge transfer.

Requirements:-

• Broad hands-on knowledge of networks, servers, cloud services, Microsoft 365, identity, endpoints, backup and cybersecurity.

• Practical knowledge of ISO/IEC 27001, ICT risk, access, incident, change, asset and supplier management.

• Strong leadership, prioritisation, reporting, documentation and stakeholder-management skills.

• Ability to translate the ICT Roadmap into controlled work plans, milestones and measurable outcomes.

Qualification Level

• Bachelor's degree in Information Technology, Computer Science, Engineering or equivalent professional experience.

• ISO/IEC 27001 Implementer, ITIL, Microsoft, networking or security certification is preferred.

• Normally 7 or more years of broad ICT experience, including at least 3 years in a supervisory, lead or accountable operational role.

Knowledge/Skills:

• Able to speak fluent Bahasa Malaysia and English.

• Excellent knowledge of IT systems, networks, cybersecurity, firewalls, and related technologies.

• Proficiency in IT security and data protection.

• Ability to manage budgets and perform cost-benefit analysis.

• Project management skills and familiarity with project management software.