ICT Operations & Delivery Manager

Salary: $140k + super

Seeking ambitious and influential candidate to perform a key ICT Operations function for a large local company

Your new company

Join an established and diverse organisation operating across the construction, property and hospitality sectors. With technology playing an increasingly important role across the business, they are looking for an experienced IT professional to take ownership of operational ICT delivery while supporting the continued evolution of their technology environment.

Your new role

Working directly alongside the Head of ICT, you will take ownership of the operational arm of the technology function, ensuring the organisation's largely cloud-based ICT environment continues to run effectively while contributing to the delivery of technology projects and improvements.

You will oversee day-to-day IT service delivery, vendors, incidents and operational priorities while acting as a trusted technology partner to stakeholders across construction, hotels, finance, HR, sales and other corporate functions. You will also deliver technology projects from initial scoping and planning through to implementation, adoption and transition into BAU.

This is a broad role rather than a deeply specialised technical position. You will need enough technical depth to challenge vendors, assess solutions and make informed decisions, while remaining comfortable getting involved in operational administration, escalations and problem-solving when required. The environment incorporates Microsoft 365, Entra ID and business platforms including Salesforce, Microsoft Dynamics 365 and Autodesk Construction Cloud.

You will also:

• Manage technology vendors, implementation partners and service providers
• Act as an escalation point for service desk issues and major incidents
• Oversee operational administration including access, licences, devices and user lifecycle activities
• Manage project budgets, risks, milestones and vendor deliverables
• Work with business leaders to translate operational requirements into practical technology solutions
• Contribute to the organisation's broader ICT roadmap, governance, cyber security and emerging technology initiatives

What you'll need to succeed

You will be an experienced IT Service Delivery, ICT Operations or technology professional who is comfortable operating across both BAU service delivery and project work.

Ideally, you will bring:

• 5+ years' experience within IT, including strong exposure to service delivery or ICT operations
• Experience managing cloud-based technology environments and third-party vendors
• Strong working knowledge of Microsoft 365, Entra ID/Active Directory, networking, security and end-user technology
• The technical confidence to challenge vendors and make sound technology decisions
• Strong stakeholder management skills and the ability to communicate effectively with both technical and non-technical audiences
• A pragmatic, hands-on approach and the confidence to take ownership independently.

Exposure to platforms such as Salesforce, Microsoft Dynamics 365 or Autodesk Construction Cloud would be advantageous, as would previous experience within construction, property, hospitality or another operationally diverse environment.

What you'll get in return

This is a genuine opportunity to step into a high-visibility and influential ICT role where you can take ownership rather than simply operate as one component of a large technical team.

You will work closely with the Head of ICT, gain exposure across a diverse organisation and have the opportunity to influence both operational service delivery and the technology roadmap. For someone coming from a Service Delivery Manager or IT Operations background, it offers an attractive pathway into broader ICT leadership.

• A salary of $130,000 - $145,000 + superannuation is on offer for the right candidate

What you need to do now

If you're interested in this role, please email your updated CV to Michael.Minns@hays.com.au for a further discussion / additional client insights.