ICT Retail Application and Site Support

Make a real difference

Be part of one of Victoria’s leading not-for-profits and help create meaningful change in the community every day.

Location

Box Hill

Work type

Full-time, Ongoing

Hourly rate

Competitive Salary + Tax reducing salary package

Working model

On-Site

About the role

The Retail Application and On-Site Support Specialist plays a key role in supporting and improving our retail technology environment, ensuring our stores have reliable systems and responsive ICT support.

With a strong focus on retail applications and technology, you’ll manage and support systems including POS, EFTPOS, hardware, software and other retail platforms, while also providing hands-on technical support across our store network.

Acting as a key ICT contact for Retail, you’ll work closely with internal stakeholders and external vendors to troubleshoot issues, improve systems and processes, and support the implementation of new technology.

This role requires travel to retail and regional locations as needed, with a travel allowance provided. You’ll also participate in a rotating weekend support roster, typically during retail trading hours, with Time in Lieu and applicable allowances provided.

Want the full details? View the Position Description here

About you

You’re a practical and solutions-focused ICT professional who enjoys combining technical problem-solving with stakeholder engagement. Comfortable working both remotely and on-site, you can communicate technical information clearly and confidently to people with varying levels of technical knowledge.

You will bring:

• 2+ years’ experience in a similar ICT support or retail technology role and/or a relevant qualification
• Experience supporting retail technology, including POS, EFTPOS, hardware, software and network connectivity
• Strong troubleshooting and problem-solving skills across hardware, software and applications
• Knowledge of Microsoft Dynamics 365, Business Central and CRM platforms
• Experience with Shopify and Omnivore is highly regarded
• Strong communication and stakeholder management skills, including working with third-party vendors
• The ability to manage competing priorities, work independently and take a proactive approach
• A valid driver’s licence and flexibility to travel to retail and regional locations as required
• Alignment with the values and mission of the St Vincent de Paul Society

Key Responsibilities

· Manage and support retail applications, including POS, EFTPOS and other store technology

· Provide remote and on-site ICT support across retail locations

· Troubleshoot hardware, software, network and internet issues

· Configure and deploy ICT equipment and enrol devices through Microsoft Intune

· Work with internal stakeholders and external vendors to resolve issues and improve retail technology

· Support the testing and implementation of new systems, applications and integrations

· Maintain and improve ICT processes, procedures and service delivery

· Participate in the rotating weekend on-call support roster

· Contribute to continuous improvement across the retail technology environment

Why join Vinnies?

• Not for profit salary packaging – increases your take-home pay
• Make an impact – support over 300,000 Victorians each year