ICT Security Engineer (1-Year Contract)
Summary
Provide L3 IAM support for SailPoint IdentityIQ, troubleshoot access issues, and automate workflows while maintaining SLA compliance and documentation.
Tasks & responsibilities
- Provide L3 IAM support for Sailpoint IdentityIQ, including troubleshooting, service requests, incident resolution and problem management
- Ensure that all the tickets/incidents are resolved within committed SLA’s
- Ensure positive user-experience through clear communication and timely support
- Continuously identifying opportunities for process improvement and tasks automation.
- Maintain documentation of support processes, knowledge articles, and operational procedures.
- Maintain dashboard reporting on performance, access reviews, and compliance activities etc
- Collaborate closely with managed service team and other stakeholders on a day-to-day basis to ensure operational excellence for our service.
Requirements
- 3+ years of hands-on experience with Sailpoint IdentityIQ administration
- Certification in Identity Security Engineer has added advantage
- Understanding of Lifecycle events workflow (Joiner, Mover, Leaver and Rehire etc)
- Knowledge of directory services (Active Directory, EntraID and LDAP)
- Knowledge of database administration (SQL and MSSQL)
- Experience with technologies such as Java, JavaScript, XML
- Knowledge of ITIL processes (incident, problem, change management)
- Strong analytical and problem-solving skills
- Strong communication skills and experience in supporting and collaborating with an international user community
Do note that we will only be in touch if your application is shortlisted.
Robert Walters (Singapore) Pte Ltd
ROC No.: 199706961E | EA Licence No.: 03C5451
EA Registration No.: R1872446 Felicia Valerie Romli