ICT Service Desk Analyst
Description
2 Months Contract with a Local Authority
Umbrella - £19.80 per hour - Umbrella
Job Purpose
As an ICT Service Desk Analyst, you will provide first-line and desktop support services across the Council, resolving day-to-day IT issues and supporting users across a wide range of technology platforms within the Council's Technology Hub.
Key Duties/Accountabilities
• Provide first-line IT support to Council users.
• Diagnose and resolve hardware, software and system issues.
• Log, track and update service desk tickets.
• Troubleshoot desktop, laptop and peripheral device issues.
• Support users with Microsoft applications and business systems.
• Configure, deploy and maintain IT equipment.
• Escalate complex incidents where appropriate.
• Assist with planned technology projects and upgrades.
• Support reactive technology works and incident resolution.
• Maintain accurate documentation and support records.
• Deliver excellent customer service to internal users.
• Work collaboratively within the Technology Hub team.
Essential Experience Required
• Previous ICT Service Desk or IT Support experience.
• Experience troubleshooting Windows desktop environments.
• Strong customer service and communication skills.
• Experience supporting Microsoft Office applications.
• Understanding of hardware, software and networking issues.
• Experience managing support tickets and incidents.
• Ability to diagnose and resolve technical issues independently.
• Strong organisational and problem-solving skills.
• Ability to work effectively within a team environment.
Additional Information to Note
• Working Hours: 37.5 hours per week.
• Monday to Friday -09:00 - 17:30.
• Shirehall, Shropshire.
• 100% Office Based.
• 5 Days Per Week On Site.
• Equipment Provided.
• Basic DBS Required.
• No Driving Licence Required.
• No DVLA Check Required.
• One-Stage Microsoft Teams Interview (Approx. 45 Minutes).
• Technology Hub Team Environment.
• We work on bi-weekly payment schedule.
• Apply ASAP.