ICT Service Desk Officer
Summary
Provides 24/7 first-level ICT, application and telecommunications support across WA Country Health Service's digital workspace, covering troubleshooting, request fulfilment, user account provisioning, cybersecurity promotion, incident reporting and first-level Statewide Telehealth support, following ICT service management processes.
Salary: G4 $94,066 - $100,024 p.a. pro rata plus super
The function of the Help Desk Officer position is to provide 24/7 ICT support across the WACHS digital workspace environment in conformance with ICT Service Management processes. This support encompasses first level ICT, application and telecommunication troubleshooting with a strong focus on resolution; request fulfilment; cybersecurity promotion and reporting; procurement; customer service; record management; system monitoring; incident reporting and outage communication. Additionally, the position is responsible for the provisioning and deprovisioning of ICT user accounts and access to WA Health systems in accordance with practices and policies and provides 24/7 first level support for the Statewide Telehealth Service for both WACHS users and external stakeholders.
Permanent / Fixed Term / Casual appointments are available at various hours per fortnight, with the possibility of extension(s) and/or permanency.
Suitability Criteria:
- Able to remotely analyse, troubleshoot and resolve ICT issues in a large and complex environment.
- Works effectively in a team environment to support the delivery of responsive ICT services to a diverse customer base.
- Communicates clearly, professionally and respectfully with customers and colleagues, with a strong focus on customer service.
- Works within organisational policies, procedures and service management processes to support effective ICT service delivery.
For Further Job Related Information: We encourage you to contact Daniel Armstrong on 0449 203 117.