ICT SERVICE MANAGER
Summary
Manages testing and validation for card products, ensuring compliance with payment schemes like VISA and Mastercard using ISO8583, SQL, and Unix tools.
Key Responsibilities
· Execute functional, performance, system integration, and user acceptance testing for card products and related systems.
· Validate all stages of the customer and card lifecycle, including card issuance, transaction types, fraud checks, chargebacks, statements, rewards, and account closure.
· Conduct detailed testing around ISO8583 messaging and related transaction flows.
· Perform certification testing with major schemes (VISA, Mastercard, AMEX).
· Handle customer defect triage, resolution, and communication.
· Collaborate with development, business, and QA teams to align on test scope and defect management.
· Manage and execute test cases using tools like JIRA and Confluence.
· Utilize SQL/PL SQL for backend validations and data-driven testing.
· Workwith simulators and tools such as VISA/Mastercard/AMEX simulators, SoapUI/RESTAPI, and Unix environments.
· Contribute to reporting and documentation for internal stakeholders and clients.
· Support clientonboarding, training, and go-live readiness as needed.
Skills
Must-Have Skills:
· Deepdomain knowledge in Card Issuing (VISA, MCI, AMEX)
· Strongunderstanding of customer boarding, card lifecycle, fees, collections, fraudmanagement, rewards, and reporting
· Hands-on experience with ISO8583transactions, multi-currency, DCC, and account structures
· CardsPersonalization including CHIP Tags, Track data, PIN management, andauthorization flows
· Familiarity with Credit, Debit,and Prepaid card products
· Proven experience with certification testingfor VISA/MCI/AMEX
· Experience in SQL, PL SQL, JIRA, Confluence, SoapUI/REST API, Unix
· Strong communication, customer interaction, and defect management skills.
Regret to inform you that only shortlisted candidates will be notified.
CEI: R1988671
EA License: 14C7275