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ICT SERVICE MANAGER

Open 48d posting dated 6 days ago

Summary

Manages testing and validation for card products, ensuring compliance with payment schemes like VISA and Mastercard using ISO8583, SQL, and Unix tools.

Key Responsibilities

· Execute functional, performance, system integration, and user acceptance testing for card products and related systems.

· Validate all stages of the customer and card lifecycle, including card issuance, transaction types, fraud checks, chargebacks, statements, rewards, and account closure.

· Conduct detailed testing around ISO8583 messaging and related transaction flows.

· Perform certification testing with major schemes (VISA, Mastercard, AMEX).

· Handle customer defect triage, resolution, and communication.

· Collaborate with development, business, and QA teams to align on test scope and defect management.

· Manage and execute test cases using tools like JIRA and Confluence.

· Utilize SQL/PL SQL for backend validations and data-driven testing.

· Workwith simulators and tools such as VISA/Mastercard/AMEX simulators, SoapUI/RESTAPI, and Unix environments.

· Contribute to reporting and documentation for internal stakeholders and clients.

· Support clientonboarding, training, and go-live readiness as needed.

Skills

Must-Have Skills:

· Deepdomain knowledge in Card Issuing (VISA, MCI, AMEX)

· Strongunderstanding of customer boarding, card lifecycle, fees, collections, fraudmanagement, rewards, and reporting

· Hands-on experience with ISO8583transactions, multi-currency, DCC, and account structures

· CardsPersonalization including CHIP Tags, Track data, PIN management, andauthorization flows

· Familiarity with Credit, Debit,and Prepaid card products

· Proven experience with certification testingfor VISA/MCI/AMEX

· Experience in SQL, PL SQL, JIRA, Confluence, SoapUI/REST API, Unix

· Strong communication, customer interaction, and defect management skills.

Regret to inform you that only shortlisted candidates will be notified.

CEI: R1988671

EA License: 14C7275

See also

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