ICT Service Support Engineer (JB)

ICT Service Support Engineer (JB)

Job Description

• ICT Keysight 3070 development and support experience (3070 software knowledge)

• Familiarity with basic electronic circuit components, circuit schematics and basic test equipment (multimeters, power supplies, etc)

• Perform the installation and service of machines and associated products and equipment.

• Perform preventative and corrective maintenance tasks of a high degree of complexity with minimum technical assistance as per the technical documentation.

• Analyse and resolve application problems.

• Resolve machining problems appearing on parts by self-analysing.

• Provide assistance or oversee the installation of equipment or a machine of a less experienced Field Service Engineer.

• Assist a more experience Field Service Engineer when performing an on-site audit of a machine or related equipment.

• Troubleshoot service and repair on equipment and machines where no previous training has been received.

• Conduct training (Hardware & Application) for both team members and customers of the machines and related equipment.

• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.

• Accurately complete all reports in a timely manner as per the service department procedures.

Job Requirement

• Experience operating, maintaining, or repairing 5-axis milling machines.

• Diploma or higher in mechanical and/or electrical engineering from a University or Technical College.

• Experience in ICT (3070, Genrad. TAKAYA) or similar manufacturing or machine tool will be added advantage.

• Computer skills and proficiency with Microsoft Office programs including Word, Excel, and PowerPoint.

• This position requires the Field Service Engineer to regularly work irregular hours and frequently travel to customer and company locations.

• Ability to work flexible hours and travel when necessary.

• Must have a valid driver's license.