ICT Support Assistant

Scope of Services

IT Device Management

Manage the daily scheduling of ICT resources usingthe school's

Resource Booking System (RBS) and assist inmanaging the loan of

school ICT devices (e.g., iPads) to teachers andclasses, working closely

with the ICT Manager to ensure smooth day-to-dayoperations. This

includes verifying the identity of borrowers,recording loan transactions

via FormSG, and ensuring all devices are fullyaccounted for at all times.

Liaise with the Mobile Device Management (MDM)vendor to facilitate

basic software updates, verify that requiredlearning applications are

installed, and carry out routine device checkscovering battery condition,

screen integrity, and connectivity.

Website Management (Editor Role)

Upload and publish school content includingannouncements, circulars,

newsletters, and photo galleries onto the school'sofficial website using

the Isomer Next platform. All materials must beaccurately uploaded,

consistently formatted, and published in a timelymanner in accordance

with the school's publishing schedule.

School Event Photography and Videography

Provide photography and videography coverage forassigned school

events, capturing quality photos and videos in linewith the school's visual

and branding guidelines. Responsibilities includebasic post-production

editing (e.g., cropping and trimming), as well asorganising and archiving

materials for school use.

e-Broadcast Management

Upload and disseminate e-Broadcast materials forinternal and external

school communications, ensuring content isaccurately uploaded,

appropriately scheduled, and sent in a timelymanner. You will verify

successful broadcast delivery and promptly escalateany technical issues

to the ICT Manager.

ICT Inventory Management

Assist in maintaining an accurate and up-to-dateinventory of school ICT

assets, including iPads and AV accessories. Thisincludes recording

details such as serial numbers, asset tags,condition, and custodian

information. You will conduct periodic stock checksto reconcile inventory

records against physical assets, and promptlyreport any discrepancies,

missing items, or damage to the ICT Manager.

Assist with Audio-Visual (AV) Support

Provide ad-hoc AV setup and operational support forschool

presentations and events. This includes the set-upand operation of

sound systems, wireless microphones, projectors,and display screens.

You are expected to ensure all AV equipment isproperly tested before

use, and returned, stored, and accounted for uponconclusion of each

event.

Qualification, Skill & Experience of theContractor’s Personnel

ThePersonnel shall minimally have the following qualifications and technicalskills:

Qualifications(minimum one of the following)

· Diplomaholder in one of the local polytechnics; or

· ITEgraduate (or that of Higher Nitec)

TechnicalSkills (all are required)

· Proficientin Microsoft Office applications

· Proficientin Google Workspace and Gmail

· Ableto take photographs and videos using a DSLR camera

· Basicknowledge of audio mixing consoles, wireless microphone setups, and HDMIprojection systems