ICT Support Assistant
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Summary
The ICT Support Assistant plays a vital role in delivering foundational technical assistance to employees, trainers, and students. This position is essential for ensuring the smooth operation of computer systems, software applications, and related ICT hardware, thereby supporting the organization's daily technological needs.
Responsibilities
- Deliver initial technical support to address user inquiries.
- Diagnose and resolve fundamental computer malfunctions.
- Manage the installation and updating of software applications.
- Guide users in resolving various technology-related challenges.
- Perform routine maintenance on ICT devices and equipment.
- Document and monitor technical incidents for resolution tracking.
- Refer intricate technical matters to senior technical personnel for advanced handling.
Requirements
Requirements:
- Proficiency in providing first-level technical assistance.
- Ability to troubleshoot common computer issues effectively.
- Experience with software installation and update procedures.
- Strong capability in assisting users with technology problems.
- Competence in maintaining ICT hardware and equipment.
- Skill in recording and tracking technical support cases.
- Knowledge of when and how to escalate complex issues to higher-level support staff.