ICT Support Assistant

Salary: Above Award Salary + Super + Monthly Bonuses

About Us: With over 30 years of experience, TURSA is a respected not-for-profit provider of Employment and Training Services. We operate under contracts from the Australian Government, delivering essential services such as Workforce Australia – Employment Services, Inclusive Employment Australia, and Workforce Australia – Transition to Work. As an Employment and Training Organisation, we are committed to empowering participants and enabling long-term sustainable employment outcomes.

Our Reach: Our geographical footprint spans from Foster in NSW to Noosaville in QLD. We serve diverse communities and work tirelessly to provide excellent customer service and personalised advice to participants.

The Role: ICT Support Assistant - TURSA is seeking to employ an appropriately qualified & suitably experienced person to provide ICT support services to staff and management.

Based in Tweed Heads NSW the TURSA Management Centre is just minutes walk away from the iconic Coolangatta Beach in an area offering excellent year-round weather and easy access to nearby shops, restaurants, medical centres, clubs, transport, parklands, walking tracks, waterways and beaches. Alternatively, applicants may elect to be based from our Lismore office.

Your responsibilities include:

• Provide first level ICT support to staff and management relating to any problems with TURSA's hardware and software
• Accurately diagnosing, recording, prioritising, allocating and managing incoming requests for ICT service

Why Join TURSA? We value our team and offer a range of benefits to support your career and well-being:

• Highly Competitive Above Award Salaries
• Monthly Performance Bonuses
• 25% Annual Leave Loading
• Long Service Leave after 5 years
• Work-Life Balance Initiatives
• 9-day Fortnight with flexible RDO (8-hour days)
• 4-Day Work Week (9-hour days) - Available after successfully passing probation
• Generous Salary Packaging – up to $18550 can be taken as an additional tax-free component of salary
• Novated Leasing Options
• Fully Funded Professional Development

What we need from you:

• Previous experience in a similar ICT support role or Helpdesk environment
• Advanced Microsoft Office skills along with demonstrable understanding of mobile technologies, Surface Pro laptops, printers and peripheral hardware
• Knowledge of, or ability to acquire knowledge of, the Azure administration portal for desktop support
• A demonstrated strong customer service focus with the ability to prioritise whilst working in a fast paced environment
• The ability to learn new material and solve technical problems quickly and explain the resolution clearly to staff and management both verbally and in writing
• Minimum Cert III level qualifications in ICT
• Current drivers license

Please note that flexibility to travel is a requirement of this role with the potential of occasional overnight stays within TURSA's area of operations.

TURSA reserves the right to appoint an applicant at any time.

Successful applicants will be required to undertake an Australian Federal Police Check .