ICT Support Officer - APS
APG Workforce are seeking an experienced ICT Support Officer for a contract role based in Canberra.
This is a 100% office-based Helpdesk role supporting a busy Australian Public Service (APS) environment.
Working within the Business Systems Unit (BSU), you will deliver frontline ICT support to staff across Australia and overseas. You’ll be responsible for resolving technical issues, managing service requests, and supporting ICT systems in a Microsoft on-premise and cloud environment.
This role suits a proactive professional with strong troubleshooting skills, excellent communication, and a customer-focused approach.
Key Responsibilities
- Start Date: 7 September 2026
- Duration: 3 months (with possible extension)
- Hours: 37.5 hours per week
- Location: Office-based
This is a 100% office-based Helpdesk role supporting a busy Australian Public Service (APS) environment.
Working within the Business Systems Unit (BSU), you will deliver frontline ICT support to staff across Australia and overseas. You’ll be responsible for resolving technical issues, managing service requests, and supporting ICT systems in a Microsoft on-premise and cloud environment.
This role suits a proactive professional with strong troubleshooting skills, excellent communication, and a customer-focused approach.
Key Responsibilities
- Provide ICT support across hardware, software, networks, user accounts and devices
- Triage, resolve and escalate helpdesk requests in line with service levels
- Administer user accounts, systems, software and ICT assets
- Support ICT projects including upgrades, rollouts, testing and implementation
- Maintain accurate service records, procedures, and knowledge articles
- Liaise with internal stakeholders, vendors and service providers
- Identify recurring issues and contribute to process improvements
- Support cyber security requirements including patching, access management and incident reporting
- Assist with maintenance of ICT hardware across office and building environments
- Current Baseline Security Clearance (mandatory)
- Australian Citizen
- Demonstrated ICT support experience within the Australian Public Service (APS)
- Strong troubleshooting skills across Microsoft on-premise and cloud environments
- Ability to analyse issues, assess risks and implement practical solutions
- Strong communication skills with both technical and non-technical stakeholders
- Proven ability to manage competing priorities and meet deadlines
- Team-focused approach with professionalism, integrity, and adherence to ICT governance and security
- Experience with Active Directory (on-premise) and Azure AD
- Understanding of ITIL principles