ICT Support Officer

We are seeking a fun & dynamic ICT Support Officer to join our growing team.

• Full Time Fixed Term 6 month position
• Based at our Lilydale Support Office
• Access to not-for-profit salary packaging

About the role

Working as part of the ICT Team, you will assist in delivering ICT administration and support for hardware and software for Cire Services’ staff, students, and external stakeholders. Being a technical and customer service specialist, providing quality service and solutions to staff to enhance and maintain their operations.

You will also get the opportunity to assist working on innovative projects whilst the organisation scales, including cyber security and cloud system management.

Other Day to Day duties consist of:

• Customer Service
• Device Management
• Onboarding/Offboarding Staff
• Back Ups, Recovery and Repair
• Site Visits
• Basic Networking and Desktop Support

About you

You have excellent customer service skills with 1-2 years' experience within an ICT Enterprise and/or Helpdesk environment using Microsoft Solutions, with some basic skills within Active Directory, Entra and Windows OS.

Other things you'll need to have, include:

• Being a creative problem solver with commitment to continuous improvement
• Excellent communication skills, written and verbal
• Ability to work effectively and accurately with minimal supervision
• Strong stakeholder management skills
• Proactive to addressing upcoming business needs

You will also require a full valid Australian Drivers Licence and access to a reliable car as site visits will be required (Travel Allowance will be provided).

To enjoy Cire's environment and culture, you will have a community focus, friendly personality, and positive attitude. You will demonstrate our Values of Quality, Inclusion, Innovation, Integrity, and Sustainability. You will enjoy being an integral part of a professional team.

The Perks

We put our people first — you’ll enjoy:

• Salary packaging to increase your take-home pay
• Discounts on childcare and training courses
• A friendly, supportive workplace culture
• Access to a comprehensive Employee Assistance Program
• Purpose-driven work that directly benefits vulnerable communities

Ready to Apply?

If this sounds like your next career move, click Apply now.

For a confidential chat, contact Ian Rennison on 7067 6160.

Applications close Friday 2 October 2026.

Cire Services may appoint at any stage of the recruitment process, including prior to the closing date. We appreciate your understanding.

Aboriginal and Torres Strait Islander applicants are strongly encouraged to apply. We are dedicated to fostering a culturally safe, respectful, and empowering workplace where First Nations employees can thrive and contribute meaningfully to our organisation and the communities we serve.

Our Commitment to Child Safety

Cire Services is committed to the safety, wellbeing, and empowerment of all children. We have zero tolerance for child abuse and all forms of harm to children. We are committed to the ongoing implementation of the Victorian Child Safe Standards to ensure that the wellbeing and safety of children and young people is at the forefront of all that we do and every decision that we make.

All staff members are responsible for understanding, implementing, and promoting our Charter of Commitment to Child Safety. This commitment is integral to our organisational culture and daily operations.

As part of our dedication to child safety, all prospective employees must undergo a thorough screening process before appointment. Compliance with our Child Protection Program is a mandatory condition of employment at Cire Services.