ICT Support Officer (Level 2)
Salary: $75,000 – $85,000 + salary packaging + super
We are seeking a hands-on ICT Support Officer L2 to provide responsive Level 1 and Level 2 IT support across our organisation, ensuring our employees have reliable technology, excellent service, and timely resolution of technical issues.
This role serves as the key ICT presence in Victoria, delivering a combination of remote and onsite support across multiple locations. You will work closely with the Senior ICT Support Officer and broader ICT team to provide exceptional customer service, support technology adoption, and contribute to continuous improvement initiatives.
About the role
You will provide Level 1 and Level 2 support across Microsoft 365, Windows, macOS and mobile environments while managing incidents, service requests, asset administration and user enablement activities.
The role combines technical troubleshooting with strong customer service and stakeholder engagement, ensuring users receive responsive, practical and effective support.l.
Key responsibilities
Be the go-to IT expert for our Victorian teams, providing responsive support that keeps people connected, productive and confident using technology.
Troubleshoot and resolve a broad range of technical issues across devices, systems and collaboration platforms.
Support employees throughout their technology journey, from onboarding and device setup through to training and ongoing support.
Build strong relationships with internal stakeholders and external providers to deliver seamless technology services.
Help drive continuous improvement by identifying smarter ways to work, improving processes and enhancing the user experience.
Play an active role in maintaining a reliable, secure and well-supported technology environment across the organisation.
About you
You are an experienced ICT support professional who enjoys solving problems, building relationships and helping people use technology effectively.
You are customer-focused, organised and comfortable working independently while supporting users across multiple locations. You have strong troubleshooting skills, excellent communication abilities and a commitment to delivering high-quality support services.
You will bring:
Minimum 3 years' experience in IT support with demonstrated Level 2 support capability
Strong Microsoft 365, Windows, macOS and Intune support skills.
Experience supporting devices, peripherals, mobile technology and end-user environments.
A customer-first mindset with outstanding troubleshooting and problem-solving capability.
Confidence working independently while managing competing priorities in a multi-site environment.
Excellent communication skills and the ability to explain technology in simple terms.
ITIL, Microsoft certifications, and experience in aged care, disability or health services will be highly regarded.
Experience in aged care, disability, health or community services is highly regarded
Why join us?
We offer a supportive and inclusive environment where people are enabled to do meaningful work and grow their capability.
Not-for-profit salary packaging – up to $15,900 tax free
Flexible work arrangements
Paid birthday leave
Paid parental leave (eligible employees)
Matched superannuation contributions up to 1%
Employee Assistance Program
A values-driven culture focused on inclusion, respect and purpose
Comlink Australia is a purpose-driven organisation where people feel included, supported and respected. We are an equal opportunity employer and welcome applications from people of all backgrounds. We would love to introduce you to our values…
Our table is round / See the human /The right way, and again / Brilliantly Bold / Make a little magic
If you'd like a seat at our round table - APPLY NOW!
Applications close: 21st September, 2026