ICT Support Officer

Salary: $76,016.12 p.a to $81,183.36 p.a + super at 12%

You Will Love Working With Us

Westside Christian College is a vibrant K-12 interdenominational Protestant College of 1,300+ students in Goodna, Queensland. We're looking for a friendly, capable ICT Support Officer to be the helpful hands and friendly face of our IT team - keeping staff and students connected, supported and confident with technology.

Your Opportunity

• Be our frontline tech support - supporting staff and students in person and over the service desk.
• Fix day-to-day issues across Windows, macOS, Microsoft 365, Outlook and Teams.
• Set up, deploy and maintain devices, printers and classroom audio-visual technology.
• Support accounts, access and connectivity across the College.
• Keep our systems secure - patching, endpoint security and smart cyber hygiene.
• Build knowledge articles and help train our people so they can do more on their own.
• Work with the IT Manager and team on rollouts and projects that genuinely help teaching and learning.

About You

• Cert III or IV in Information Technology (or equivalent hands-on experience).
• Real Level 1/2 helpdesk or technical support experience.
• Strong people skills - you can explain tech in plain language and make people feel helped.
• Solid Windows and Microsoft 365 skills, hardware instincts, and a knack for networking and audio-visual technology.
• Care for the details - accounts, assets, security

Why Join Us

• A warm, values-driven workplace where you matter as a person - not just a ticket number.
• Meaningful variety: no two days the same, from the service desk to the classroom AV and beyond.
• A supportive IT team, ongoing technology development and room to grow.
• The opportunity to bring your whole self to work and serve a great community.

How to Apply

• Please submit:
• Cover letter (max. 2 pages) addressing the selection criteria
• Resume with contact details for two professional referees and one referee who can speak to your alignment with the College’s Christian ethos (preferably a pastor or minister)