ICT Support Technician
Description
Salary: $75,000 – $85,000 per year
About the role
We are seeking a skilled and service-focused ICT Support Technician to provide reliable technical support to users and help maintain our organisation's ICT systems, equipment and services.
Position Summary:
Employment basis: Permanent Full-Time
Hours: Minimum 38 hours per week, plus reasonable additional hours as required
Key responsibilities
Provide first- and second-level technical support for hardware, software, networks, printers, mobile devices and user accounts.
Diagnose and resolve ICT incidents and service requests in person, by telephone, email and remote-support tools.
Install, configure, test and maintain computers, operating systems, applications and peripheral equipment.
Monitor systems and networks, identify faults and escalate complex issues when necessary.
Administer user access, passwords, permissions and standard security controls.
Maintain accurate service-desk tickets, asset records, technical documentation and knowledge-base articles.
Assist with backups, system updates, equipment rollouts and ICT projects.
Guide users on safe and effective use of ICT systems and follow organisational policies.
About you
Information technology qualification, such as a relevant diploma or higher qualification, and any acceptable experience of substitution.
One year minimum of relevant ICT support experience.
Demonstrated troubleshooting skills across desktop hardware, operating systems, common business applications and network connectivity.
Strong customer-service, communication, organisation and problem-solving skills.
Ability to manage competing priorities independently and work effectively within a team.
About us
Employer: First Aurora Pty Ltd is an Australian business focused on delivering quality and reliable services to its customers. We are committed to building a professional, supportive and productive workplace for our employees.
How to Apply:
Please submit your application, including a current résumé and a brief cover letter outlining your relevant skills and experience, to mthet@firstaurora.com.
Applications close: 04 December 2026
Application reference: ICT Support Technician
Only candidates selected for the next stage will be contacted.