ICT SUPPORT TECHNICIAN

ICT Support Technician

Mercy College, K-12
Commencement Date: ASAP (negotiable)
Application Closing Date: 9:00am 10 November 2026
Capacity: Full-Time, 1.0 FTE

**IMPORTANT: You must apply via our website to be considered: https://mercy.wa.edu.au/explore/employment/

Mercy College is seeking a proactive and tech-savvy ICT Support Officer to join our dynamic ICT team. This role supports the ICT Senior Systems Administrator, contributes to system documentation, assists with ICT budgeting, and provides critical first-tier support to staff and students.

Key Responsibilities:

• Deliver frontline ICT support and troubleshooting in classrooms and offices

• Assist with deployment and maintenance of devices and AV equipment

• Act as Systems Administrator when required

• Manage CEWA helpdesk tickets and user accounts

• Liaise with third-party vendors and contractors

• Provide basic training and support for systems like Teams, SharePoint, and OneNote

• Contribute to ICT projects and initiatives

• Maintain accurate records and documentation of all ICT processes

About You:

• Strong communication and problem-solving skills

• Experience with ICT systems in an educational or enterprise environment

• Ability to prioritise and manage multiple support requests

• Knowledge of Microsoft 365, Windows OS, and device deployment is desirable

Join a supportive team and help deliver effective, reliable ICT services to staff and students, where your contribution plays a vital role in ensuring the smooth and efficient operation of the College.

This position is full-time, Monday-Friday 8:00am-4:00pm, 48 weeks per annum and offers an ongoing contract.

For further information, job description and to apply, please refer to the College website: https://mercy.wa.edu.au/explore/employment/

Applications close 9:00am Tuesday 10 November 2026.

We encourage early applications, as we reserve the right to close this ad early if a suitable applicant is found.