ICT Support Technician
Summary
Provides Level 1-3 ICT support for a restaurant group's venues in Melbourne (with remote cover for Brisbane), troubleshooting Apple/Windows hardware, software and network issues, maintaining H&L and Tevalis POS systems, Sophos firewalls and cloud systems, and managing ICT documentation, assets and venue budgets.
About the role
As an ICT Support Technician, you will play a critical role in providing technical support to our restaurant team members, ensuring uninterrupted service for all ICT systems. You will be responsible for recommending products and solutions, troubleshooting ICT issues, maintaining hardware and software, and delivering outstanding support to our operational and back-of-house teams.
Key responsibilities
Provide timely and effective Level 1, 2, and 3 ICT support to support teams and restaurant staff, both onsite and remotely
Provide remote support and additional cover for our Brisbane based sites when required
Troubleshoot and resolve hardware, software, and network issues for both Apple and Windows operating systems
Assist in the configuration, maintenance, and troubleshooting of Sophos firewalls and other security solutions
Provide support of and maintain security of cloud-based software systems
Install, configure, and maintain ICT equipment, including laptops, desktops, tablets, POS terminals, printers, and networking devices
Collaborate with vendors and internal teams to resolve complex technical issues and implement system enhancements
Maintain accurate documentation of ICT assets, configurations, and support procedures
Develop a venue-based ICT budget and adhere to it
Utilise in-depth knowledge of the H&L and Tevalis Point of Sale (POS) systems to address system configurations, product updates, and troubleshooting
About you
Minimum 2 years of experience in ICT support roles, preferably in a hospitality or retail environment
Strong knowledge of both Apple and Windows operating systems
In-depth understanding of the H&L Point of Sale (POS) system is essential
Familiarity with Sophos firewalls or similar security appliances is advantageous
Excellent interpersonal and communication skills, with a customer-focused approach
Ability to work independently and collaboratively in a fast-paced environment
Willingness to work flexible shifts, including weekends and public holidays
Benefits
Competitive salary and benefits package
Opportunity to be part of a dynamic and growing restaurant group
Supportive and inclusive work environment
Training and professional development opportunities
Employee discounts at our restaurants
About us
Trader House is a collection of Melbourne and Brisbane’s most distinctive restaurants, bars and specialty food stores, led by chef, author and columnist Andrew McConnell and photographer Jo McGann.
Our Melbourne venues include Gimlet, Côte Basque, Apollo Inn, Cutler, Supernormal, Cumulus Inc., Marion, Builders Arms Hotel, Meatsmith, Morning Market, Stokehouse, Marea Beach House & Bar and Ultramarinos. In Brisbane, you’ll find Supernormal and Bar Miette.
Join a team shaping Australia’s hospitality culture across exceptional venues, each with its own identity and a shared commitment to great food, genuine service and memorable experiences.