ICT Technician/Support Engineer
ICT Technician/Support Engineer
Location – Positions available in Alice Springs and Darwin, Northern Territory
About Red Centre Technology Partners Pty Ltd
Red Centre Technology Partners Pty Ltd is a Northern Territory-based technology solutions provider delivering office equipment, telecommunications, managed IT and technical support services throughout Central Australia and remote communities.
Job brief
ICT Technician/Support Engineer is responsible for the build out, maintenance, and troubleshoot our rapidly expanding client base. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. The System/Desktop Engineer will work closely with IT Technicians and Managers.
Experience required:
A minimum of 2 years' experience a System or Desktop Engineer role with Small to medium sized businesses.
A minimum of 2 years' experience in a desktop support role including Office 365, Backups and VoIP systems.
Experience in implementing, managing and troubleshooting all aspects of Windows Servers
Previously worked in a fast-paced environment managing incident priorities and ensuring Customer SLA's are met.
Previous experience working for an IT MSP would be highly advantages.
Responsibilities
Provide 2nd and 3rd level technical support to users, resolving hardware, software and system-related issues.
Desktop support for Windows-based operating systems, including installation, configuration and troubleshooting.
Hardware fault finding, diagnosis and repair of desktop computers, laptops and associated peripherals.
Provide Office 365 support and implementation, including user account configuration, application support and troubleshooting.
Install, configure, test and maintain operating systems, application software and system management tools.
Install, configure and support VoIP phone systems and related communication technologies.
Liaise with vendors and other IT personnel to investigate and resolve technical issues.
Manage and monitor installed systems and infrastructure to ensure reliable operation.
Proactively ensure high levels of system and infrastructure availability.
Monitor and test application performance, identify bottlenecks and implement solutions in conjunction with developers where required.
Maintain security, backup and redundancy strategies to support business continuity.
Participate in the design and implementation of information systems and operational support systems.
Write and maintain scripts and automation tools to improve system efficiency and reduce manual intervention.
Qualifications/Skills/ Requirements:
Relevant ICT qualification (Diploma level or higher) and/or at least three years of relevant ICT support experience.
Solid Cloud experience, preferably in AWS and Azure.
Experience with virtualization and containerization (e.g., VMware, Virtual Box).
Experience with monitoring systems.
Experience with automation software preferred ConnectWise Automate.
Solid networking knowledge (OSI network layers, TCP/IP).
How to Apply
Please submit your resume and cover letter to [email protected]