iFly Jacksonville: Flight Instructor / Customer Service Representative

Are you ready to make flying your job? iFly Jacksonville is looking for a passionate, energetic Flight Instructor to join our team. In this role, you'll be both the expert and the coach of bodyflight - introducing guests to the thrill of indoor skydiving through hands-on, safety-focused instruction while helping to create an unforgettable experience from the moment they walk through the door.

If you thrive in a dynamic, collaborative environment and love the idea of a workplace where the "office" is a vertical wind tunnel, we want to hear from you!

Daily Responsibilities

No two days are alike, but here's a glimpse into your day-to-day:

• Champion a culture of safety, consistently following protocols to protect guests and teammates alike.
• Conduct routine checks of the wind tunnel's mechanical systems to confirm everything is running safely and properly.
• Build instant rapport with new students, earning their confidence right from the start.
• Lead small-group lessons, breaking down the fundamentals flyers need to feel confident and safe in the tunnel.
• Fit each guest with the appropriate safety gear and confirm it's worn correctly before they fly.
• Elevate the guest experience by recommending upgrades such as High Flights, premium helmets, or extra flight time.
• Guide your class through the tunnel one at a time, rotating between flying alongside, coaching, and spotting each student.
• Showcase your own flying ability with a short skills demonstration to energize students and onlookers.
• Wrap up each session with a debrief, using your sales instincts to suggest return-visit packages.
• Serve as wind speed operator for fellow instructors' sessions, keeping safety front and center for their guests.
• Support the front desk team by checking guests in, verifying reservations, and handling incoming calls.
• Pitch in on cleaning and general facility upkeep as needed.
• Take part in safety briefings and skill-building workshops.
• Continue developing your flying and coaching abilities through ongoing training, so you can support guests at every skill level.
• Take on other tasks as business needs evolve - every team member helps prioritize based on what iFly needs most, guided by leadership.

Requirements

• Must be 18 years of age or older
• Available to work weekends and most holidays
• Willing to work in a hybrid Instructor/Customer Service capacity, based on the current needs of the business
• High school diploma or equivalent (required)
• Exceptional customer service and sales skills
• Friendly, upbeat attitude
• Punctual and professional in appearance and conduct
• Strong team player who builds positive working relationships
• Basic computer skills

Physical Requirements

• Physically able to complete our paid Flight Instructor Training Program, where you will receive basic instruction on bodyflight and comprehensive information on how to safely handle guests
• Physically hold and support in the wind tunnel persons who weigh up to 260 pounds
• Maintain and support a flyer's weight by physically gripping flyer's torso and/or legs to move flyer in a three-dimensional space and rotate about the central axis.
• Endurance to physically withstand wind speeds up to 160 mph for extended periods of time.
• Ability to withstand impacts caused by flyers descending rapidly, flyers contacting walls, flyers contacting other flyers, and flyers impacting your torso and limbs.
• Ability to safely control a flyer's movement and position in the wind tunnel while also flying with the student.
• Perform all of the above for up to 12 people, 30 minutes at a time, up to five times a day, up to five days a week.
• Travel up and down stairs and ladders

Benefits

• Hourly rate plus commission
• Medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off (PTO)
• 1.5x hourly pay on holidays
• 50% employee discount on iFly merchandise
• Staff flight time for employees and immediate family members

Join a team that helps people experience true flight - apply today and start your journey with iFly!