[IFM] Facilities Manager/ JLL Supervisor (新竹)

The role of JLL Supervisor will manage the day-to-day client activities for the assigned property/facility, and report to Client GA Manager also be the on-site key point of contact for key stakeholders and/or client.

Main Responsibilities:

People Management

• Manage and coach team
• Demonstrate and ensure to install a culture in the team that match our ‘I am JLL’ core behaviors and values of being an Expert, Proactive, Innovative, Versatile, Team Player and valuing the Customer
• Develop and sustain a high-quality well motivated team
• Ensure high staff morale, trust and work ethics
• Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
• Mentor and enable Training & Development of team members

Client/Stakeholder Management

• Build and develop effective client / stakeholder relationships across multiple levels of the organization
• Proactively engage stakeholders to ensure that on site client’s expectations are met
• Build and develop effective client / stakeholder relationships across multiple levels of the organization
• On-site key point of contact for IFM in the client’s premises

Procurement & Vendor Management

• Ensure JLL vendors are well-managed, delivering services on time and within budget
• Ensure that JLL vendor procurement processes comply with agreed client procurement guidelines as well as Jones Lang LaSalle best practice

Cleaning Contracts Management

• Plan and manage all cleaning contracts to ensure that they are professionally delivered at the right costs
• Ensure expiry of cleaning contracts are well-monitored and re-procurement is initiated if needed
• Ensure cleaning contracts are continually assessed to deliver best value to the client

Finance Management

• Ensure financial processes are followed at all times

Health & Safety Management

• Ensure the provision of a safe working environment
• Ensure compliance with statutory regulations on fire, health and safety standards

Site Operations Management

• Implement client building procedures and performance measures and ensure they are maintained at all times
• Review existing operations regularly to reduce costs and improve operational standards

Risk Management

• Ensure a property risk management program including audits is implemented and maintained
• Ensure disaster recovering and business continuity plans are implemented and maintained
• Ensure escalation procedures and incident reporting procedures are implemented and in place

Ideal Experience

• 5+ years experience in facilities, property management, hospitality or related field
• Knowledge of local occupational health and safety requirements
• Knowledge of vendor management for specialized services
• Has an understanding of basic technical aspects of property (Computer Room Air-conditioning, Chiller system, Fire Protection system, Mechanical & Electrical system, BMS system)
• Proven capacity to understand and interpret commercial contracts
• Strong Problem solving skill