[IFM] Lead Facilities Coordinator 總務人員 (新店區)

The Lead Facilities Coordinator partners with the Site Service Manager and Assistant Site Service Manager to drive operational excellence across accounting and finance, maintenance and operations, vendor management, procurement, occupancy services, and helpdesk support. Thriving in a hyper-growth, highly dynamic environment, this role embraces AI-driven tools and automation to optimize facility workflows, streamline data, and enhance workplace efficiency.

Beyond operational execution, this position demands independent leadership, process ownership, sound decision-making, and advanced administrative and technical expertise, coupled with the mentorship and development of entry-level team members.

Key Responsibilities & Core Competencies

• Operational Support & Administration: Oversee finance and accounting workflows, vendor performance, material and equipment procurement, and occupancy services with an eye toward continuous process optimization.

• Agility & Rapid Prioritization: Demonstrate a high-velocity mindset in a fast-paced, fluid environment. Seamlessly pivot between competing priorities, manage urgent requests, and deliver results under tight deadlines without compromising quality.

• Customer-Centric Communication: Deliver exceptional, prompt customer service by directly resolving user needs or guiding them to the correct digital tools and resources. Ensure clear, proactive communication across all levels.

• Data Integrity & Discretion: Accurately handle complex, confidential, and technical information using data-driven insights to inform operational decisions.

• AI & Tech-Forward Operations: Leverage modern workplace technologies, AI-powered facilities tools, and automation software to streamline maintenance scheduling, predictive operations, helpdesk ticketing, and asset management.

• Team Leadership & Mentorship: Guide and upskill entry-level team members, fostering a collaborative and growth-oriented team culture.

• Curiosity & Continuous Learning: Possesses a "growth mindset"—eager to independently explore emerging technologies, master new automation tools, and adapt to evolving business needs.

• Resilient & Adaptable: Thrives in ambiguity and change; comfortable navigating a fast-moving, high-energy workspace where priorities can shift rapidly.

• Proactive Problem-Solver: Takes complete ownership of challenges, anticipating issues before they arise and proposing innovative, tech-enabled solutions.

• People-First & Collaborative: Naturally empathetic and approachable, balancing a high-energy operational drive with a genuine passion for supporting users and mentoring teammates.