[IFM] Senior Facilities Manager (新竹科學園區)

The Senior Facilities Manager (SFM) serves as one of JLL's most important front-line leadership positions, responsible for delivery to the client across multiple service lines while managing diverse responsibilities and priorities.

Key Accountabilities & Responsibilities

• Strategic Leadership & Account Management
• Client Relationship Management
• Operational Excellence & Site Operations Management
• Business Development & Growth
• Team Leadership & People Management
• IFM-Specific Responsibilities
• Procurement & Vendor Management
• Financial Management
• Health, Safety, Security & Environment (HSSE) Management
• Risk Management
• Performance Management
• Administrative Support

Required Qualifications

• Bachelor’s/Diploma in Business/Finance/Building Facilities Management or equivalent.
• Advanced degree or professional certifications are advantageous.
• Minimum 10 years in Facility Management with proven team management and leadership experience.
• Minimum 3+ years in similar multi-service line Account Leadership position.
• Background in Manufacturing operations / semiconductor industry preferable.
• Experience managing critical environments, cleanrooms, or regulated manufacturing spaces (e.g., semiconductor, life sciences), including compliance with ISO, GMP, and EHS standards, is highly desirable.
• Proven track record managing multiple scaling accounts or small/medium size regional enterprise accounts.
• Demonstrable experience in facilities management and corporate real estate.
• Client-centric: Deep empathy, transparent communication, coherent strategies, and passion to meet client and team needs.
• Authentic leadership: Ability to earn respect, build trust, and demonstrate integrity.
• Solution-oriented: Capability to uncover opportunities and turn challenges into valuable outcomes.
• Growth-driven: Focus on enhancing client experience while seeking continuous improvement.
• Relationship management: Strong ability to build trust, loyalty, and long-term partnerships.
• Financial acumen: Understanding of account financials, contract management, and commercial excellence.
• Strong analytical, presentation, excellent communication, and organization skills.
• Knowledge of Occupational Health and Safety requirements.
• Strength in knowledge of M&E systems, Financial & Management Reporting.
• Strong communication and interpersonal skills with the ability to build rapport quickly.
• Sound computer skills in Microsoft Office and facility management systems (e.g., CMMS).
• Demonstrated ability to manage multiple and complex operational matters on a daily basis.
• Leverage technology and data analytics to drive operational efficiency, transparency, and continuous improvement in service delivery and asset management.

For the full job description, please refer to:
https://jll.wd1.myworkdayjobs.com/zh-TW/jllcareers/job/Hsinchu-Taiwan-China/Senior-Facilities-Manager_REQ545958