[IFM] Senior Receptionist 資深櫃檯行政接待人員 (新竹)

Overview:

The Senior Receptionist acts as the team lead of reception team, the point of contact for visitors, clients, and employees, ensuring an exceptional and seamless front-of-desk experience. The Senior Receptionist upholds the highest standards of professionalism and confidentiality, always representing the institution’s values.

Requirements:

• Bachelor’s degree in business, Finance, Hospitality Management, or a related field
• Minimum 5~8 years’ experience in a receptionist, front desk, or hospitality role, preferably within a financial or corporate environment
• Demonstrated leadership or supervisory experience is highly desirable
• Professional appearance and exemplary personal presentation
• Fluency in English; proficiency in additional languages is an asset
• Outstanding verbal and written communication skills
• Superior attention to detail and organizational abilities
• Discretion and proven ability to maintain client confidentiality
• In-depth understanding of banking and financial services
• Advanced proficiency in MS Office and banking software systems

Work Standards:

• Greet high-net-worth clients and VIPs with a personalized, professional welcome, setting the standard for all reception staff
• Oversee visitor logs, booking systems, and security protocols, ensuring strict compliance and accuracy
• Handle sensitive client information with the utmost confidentiality and discretion
• Coordinate and supervise meeting room schedules, ensuring all rooms are prepared to the highest standard for client meetings
• Offer and arrange beverages and amenities for clients and guests
• Manage and mentor junior receptionists, providing training and guidance as needed
• Handle complex or escalated client inquiries and resolve issues efficiently
• Process client appointments and ensure minimal wait times, optimizing front desk workflows
• Maintain a pristine reception area that reflects the institution’s prestige and values
• Assist clients with basic banking needs or direct them to the appropriate personnel
• Possess thorough knowledge of the bank’s services, organization, and key contacts
• Demonstrate strong crisis management and problem-solving abilities, especially in challenging situations
• Maintain composure and professionalism under pressure in a fast-paced environment
• Ensure adherence to all regulatory compliance standards and bank policies
• Participate in continuous improvement initiatives for front-of-desk operations