IFO Application Engineer (SQL with Oracle)

Salary: RM 6,000 – RM 8,000 per month

Organization

INFICON Malaysia Sdn. Bhd. is part of INFICON Group which is a public listed company with headquarter in Switzerland. INFICON Malaysia takes its role as a production, sales and service location.

For more information about INFICON please visit www.inficon.com

Position

The IFO Application Engineer is the primary interface between the client and IFO and must reflect our unwavering commitment to customer satisfaction. You are responsible for maintaining an excellent client relationship and for resolving/escalating any problems/concerns encountered. You will work with a broad range of client stakeholders, the other members of the IFO consulting team, and the IFO software development team to successfully and efficiently deploy our applications to help our clients achieve their objectives.

You will train end users, support client change management needs, test client requested application changes, and meet project budget and timeline. For this position, our ideal candidate would have a strong analytical background, experience in semiconductor manufacturing, familiarity with industrial engineering concepts, and basic knowledge of SQL. Prior experience managing software deployment projects and process control is also a plus. Willingness to learn our industry, work with fellow team members and with clients, and adapt to changes is required.

Responsibilities

• Takes care the related product deployment and meeting client project expectations.

• Takes care the related product sustaining issues and improvements required at client site.

• The first technical escalation level in the IFO Asia Pacific region and in close collaboration with Product team to manage product performance at client side.

• Participate and contribute actively in the regular meetings chair by the Client, Program Manager and Product Engineer respectively.

• As project site lead role for the specific client site (if appointed), which involve in project technical coordination and project plan tracking activities.

• Assist in the entire project life cycle by helping to define clear deliverables, determine what expertise is required, produce estimates of program/project requirements based on changing client needs, and adhere to the schedule to meet project goals.

• Work closely with other members of the IFO consulting team and the INFICON global and regional sales teams.

• Provide written and oral feedback to the account manager and IFO Management on weekly activities, customer requests, needs and requirements.

• Work closely with the IFO software development team including providing feedback on applications, communicating new feature requests, performing QA for new versions, and managing deployments.

• Assist with the deployment and support of IFO software and Industrial Engineering systems including Factory-wide scheduling and process control systems.

• Provide technical assistance to customers related to IFO products and services.

• Provide written and oral feedback to the customers on applications work including process troubleshooting, development, and advanced analysis techniques.

• Provide onsite training for INFICON products, primarily focused on IFO software systems and services.

• Be able to support regional sales by providing technical demonstrations and presenting product offerings in technical presentations.

  
  

Requirements

• Diploma / Bachelor of Science degree in (Computer Science or Engineering).

• 3-5 years’ work experience in semiconductor manufacturing or assembly.

• Familiarity with industrial engineering concepts.

• Knowledge and use of SQL and databases.

• Excellent verbal and written communication skills for both external and internal customer relationships.

• Ability to adapt to various field situations and to foster strong relationships with internal and external customers.

• Possess strong analytical skills and critical thinking to solve complex problems.

• Requires strong organizational and computer skills.

• Solid understanding of semiconductor manufacturing is desirable.

• Ability to travel internationally (10-30%).

• Independent and self-driven.

Preferred Qualifications

• Knowledge of SQL with Oracle.

• Experience managing software deployments.

• Willingness to work temporary overseas assignments with frequent travel.

• Industrial Engineering experience in semiconductor manufacturing or assembly.

• Understanding of semiconductor process control systems (FDC and APC), MES, factory automation, and statistical process control is a plus.

*IFO = Intelligent Factory Operations