iGaming Team Leader (Korean)
David Kennedy Recruitment is working with a global provider of outsourced B2B sales, customer success and revenue operations solutions, that is seeking to onboard an Enterprise Inside Sales Representative (German-speaking) to join their team in Dublin.
The role supports a leading company specialising in advanced AI systems and models, focusing on the enterprise market. You manage the sales process from lead generation to deal closure, identify new business opportunities and build trusted relationships with enterprise clients.
Position: iGaming Team Leader
Location: Remote
Employment type: Full-time
RESPONSIBILITIES:
Lead, support and motivate a team of Korean-speaking customer support agents
Oversee daily customer service operations and ensure excellent player experiences across all support channels
Monitor team performance, productivity and quality standards
Coach team members and provide ongoing guidance to help them achieve performance targets
Handle escalated player queries and complex customer issues
Ensure customer enquiries are managed professionally, accurately and efficiently
Identify opportunities to improve processes, team performance and service delivery
Collaborate with other departments to support smooth operations and resolve issues effectively
Foster a positive, productive and high-performing team environment
REQUIREMENTS:
Native-level Korean language skills
Good English communication skills
Previous experience in the iGaming industry, ideally in customer support or player services
Previous experience as a Team Leader, Supervisor or in a people management role
Alternatively, experience overseeing a team, supporting colleagues or taking responsibility for team performance
Strong communication, organisational and problem-solving skills
Ability to motivate others, manage competing priorities and work independently in a remote environment
OFFER:
100% remote working
Company-provided laptop
6-month renewable contract
Attractive employment benefits
Opportunity to develop leadership skills in an international iGaming environment
Immediate interview availability for suitable candidates
And many more!