Immediate hiring- IT Service desk engineer / IT Helpdesk
Job Description & Requirements
Key Responsibilities:
Provide level 1 support over the phones, emails and Provide support for software, hardware and network-related issues via onsite, remote, phone, and ticketing system
OS & Application Management: Install, configure, and troubleshoot Windows 10/11, MS Office 365, Outlook, and other business applications
Hardware Management: Setup, maintenance, and troubleshooting of desktops, laptops, printers, scanners, and other peripherals
Active Directory: User creation, password resets, group policies, and access management in AD
Ticketing & Documentation: Log, track, and resolve incidents in ITSM tool (ServiceNow / Jira) within defined SLAs
Required Skills & Qualifications:
Diploma / Degree in IT, Computer Science, or related field
Good knowledge of Windows OS, MS Office, and basic networking (TCP/IP, DNS, DHCP, VPN)
Experience with imaging tools, Outlook configuration, and remote support tools