Immunization Helpdesk Analyst

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

· Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.
· Investigate and resolve duplicate patient records and bad merges in the immunization registry.
· Use data tools and matching algorithms to identify and correct data integrity issues.
· Escalate complex data issues to technical teams or data stewards as needed.
· Document all support interactions in the ticketing system and maintain accurate logs.
· Provide guidance to users on best practices for data entry and record management.
· Collaborate with IT and data quality teams to improve deduplication processes and system performance.
· Collaborate with internal and external teams and assist on improving Data Quality metrics.
· Assist in testing system updates and enhancements.
· Generate reports on data quality trends and help develop training materials.

Required/Desired Skills

Skill
Required /Desired
Amount
Candidate Experience

Associate’s or Bachelor’s degree in Health Informatics, Information Technology, Public Health, or a related field
| Required
| 0
|

Experience in a helpdesk, data quality, or healthcare IT support role
| Required
| 4.5 Years
|

Experience with deduplication tools, data matching, or record linkage techniques
| Required
| 4.5 Years
|

Familiarity with immunization information systems
| Required
| 0
|

Strong analytical and problem-solving skills
| Required
| 0
|

Excellent communication and customer service abilities
| Required
| 0
|

Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite
| Desired
| 0
|

Knowledge of HL7 messaging and public health data standards
| Desired
| 0
|

Experience working with state or local public health departments
| Desired
| 0
|

Understanding of HIPAA and data privacy regulations
| Desired
| 0
|