Implementation and Training Manager

Job Title: Manager, Implementation and Training
Reports To: Senior Director of Clinical Operations

Position Summary
The Manager of Implementation and Training leads the planning, rollout, and adoption of new systems, workflows, and training programs across Amera Imaging’s centers. Reporting to the Senior Director of Clinical Operations, this role coordinates implementation activities, supports new-center openings and operational transitions, and prepares staff to perform their responsibilities consistently and effectively. Working closely with center leadership, operations, Informatics, quality, revenue cycle, and vendors, the Manager develops practical training resources, supports go-live activities, and monitors adoption to improve patient experience and operational performance.

Key Responsibilities

• Own implementation project plans, training schedules, readiness documentation, and post-implementation follow-up; escalate unresolved risks and obtain required approvals from designated department leaders before go-live.
• Coordinate implementation activities with internal teams and vendors, maintain project plans and issue trackers, and communicate progress, risks, and decisions to the senior leadership.
• Partner with center leadership and subject matter experts to assess current workflows and develop consistent processes for scheduling, patient intake, registration, exam preparation, imaging operations, and results delivery.
• Support RIS, PACS, accounting, scheduling, patient communication, and other operational system implementations through workflow validation, user testing, training, and go-live coordination with IT and vendors.
• Develop and maintain role-specific training plans, standard operating procedures, job aids, and training materials that reflect approved policies and workflows.
• Coordinate structured onboarding for new employees and refresher training for existing staff in partnership with center managers and department leaders.
• Deliver onsite and virtual training using demonstrations, hands-on practice, and follow-up coaching tailored to staff roles and experience.
• Partner with clinical leadership and the quality team to incorporate approved patient safety, modality-specific, and compliance requirements into training; coordinate specialized instruction with qualified clinical educators and vendors.
• Assess staff understanding and workflow proficiency through observation, knowledge checks, and practical demonstrations; document completion and coordinate additional training when needed.
• Coordinate operational readiness for new-center openings, including staff training, workflow walkthroughs, mock patient visits, system access verification, and readiness checklists in partnership with the responsible departments.
• Establish role-specific training milestones and proficiency criteria with department leaders, document results, and coordinate retraining and reassessment for employees who require additional support.
• Maintain a post-go-live support plan, track issues through resolution, document lessons learned, and transition ongoing support to the appropriate operational or technical owner once agreed-upon stabilization criteria are met.
• Coach designated trainers and center leaders to reinforce consistent practices and sustain training across locations.
• Develop implementation communications that explain upcoming changes, staff responsibilities, training requirements, and support resources; gather employee feedback and address barriers to adoption with department leaders.
• Travel to Amera locations as needed for implementation, training, and operational support, and perform other related duties as assigned.

Qualifications

• Bachelor's degree in healthcare administration or related field, or an equivalent of relevant education and experience
• Five or more years of progressively responsible healthcare operations experience, including staff training, workflow improvement, or system implementation; outpatient imaging experience preferred.
• Demonstrated ability to develop training materials, facilitate learning, and assess employee proficiency.
• Strong project management, facilitation, documentation, and problem-solving skills, with the ability to
  manage concurrent initiatives across multiple locations. • Working knowledge of outpatient imaging operations and the patient journey from scheduling through results delivery.
• Experience with RIS, PACS, electronic health records, scheduling platforms, or related healthcare systems; ability to translate system functionality into practical workflows.
• Experience in a multisite healthcare organization, preferred; project management or healthcare training certification is a plus.

Physical Qualifications

• Ability to sit and work at a computer for extended periods of time.
• Ability to frequently communicate verbally and in writing through telephone, email, video conferencing, and in-person meetings.
• Ability to move throughout imaging centers and stand or walk while conducting training and providing implementation support, with or without reasonable accommodation.
• Ability to travel between Amera locations, including occasional overnight travel, and provide support outside normal business hours when required for scheduled implementations.

At Amera Imaging, we are committed to fostering a diverse and inclusive workplace. We are proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, or veteran status. As part of our commitment to a safe and trustworthy work environment, all offers of employment at Amera Imaging are contingent upon clearing a pre-employment drug screening and background check. We conduct these checks to ensure the safety and security of our team members and customers. By applying, you agree to undergo these screenings if selected for a position.