Implementation Consultant, ADP WorkMarket

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POSITION SUMMARY:

As an Implementation Consultant, you will serve as the primary consultant and trusted advisor for new clients throughout their onboarding journey. You'll partner with clients to understand their business objectives, workforce management processes, and operational requirements, then develop and execute implementation plans that drive successful adoption of the ADP WorkMarket platform. WorkMarket helps organizations efficiently onboard and pay independent contractors while supporting the client’s independent contractor workforce compliance. You will configure solutions, validate business requirements, manage project milestones, and deliver client training to ensure a seamless implementation experience. Combining analytical, consultative, and project management skills, you'll help clients simplify complex workforce processes and confidently leverage WorkMarket to achieve their business goals.

RESPONSIBILITIES:

• Lead end-to-end implementations of ADP WorkMarket, serving as the primary point of contact throughout the onboarding journey
• Partner with clients to understand business objectives, workforce management processes, and operational requirements
• Collaborate with Sales, Solutions Engineering, and Customer Experience teams to ensure alignment and successful client outcomes
• Translate client requirements into effective platform configurations and implementation plans
• Apply industry and product expertise to design and optimize client solutions and system configurations
• Deliver customized training and best-practice guidance based on each client's business requirements
• Manage implementation milestones and coordinate go-live activities to ensure timely project completion
• Drive successful client adoption and readiness by ensuring customers are prepared to effectively use WorkMarket at go-live
• Build trusted client relationships through proactive communication and successful project delivery
• Identify implementation challenges and partner with clients, Sales, and internal stakeholders to develop effective solutions
• Guide clients through implementation, go-live, and transition to Customer Experience for ongoing support and success
• Maintain expertise in WorkMarket implementation methodologies, ADP products and services, and industry best practices
• Participate in internal process improvement projects as needed