Implementation Consultant
Description
Role Summary:
As Implementation Consultant at Agatha, Inc, you will play a pivotal role in delivering our solutions to clients globally. You will engage with customers to understand their business needs, define requirements, configure our applications to meet these requirements and ensure a seamless implementation.
Key Responsibilities:
Transition new clients from sales to implementation
Lead client workshops to define and collect application requirements.
Build and configure the applications to meet the agreed requirements.
Validate the configured applications before delivery, in line with Agatha quality processes.
Document the application configuration (specifications, administrator guides).
Guide clients on User Acceptance Testing (UAT) documentation.
Conduct Administrator and End-user training sessions after implementation.
Assume responsibility for overall project delivery and customer satisfaction on smaller projects.
Respond to client inquiries received through email and support portal during client business hours.
Identify and diagnose client issues, which may involve troubleshooting technical problems and escalations to the product team as necessary.
Deliver product functional demonstrations to prospective clients.
Support the sales team with functional questions and RFP responses, as needed.
Master’s degree, preferably in Computer Science, Information Technology, Engineering, Life Sciences or Quality.
2+ years of experience in application consulting, system implementation, or IT project delivery.
Excellent problem-solving and analytical skills.
Experience with requirement configuration
Self-starter, ability to learn hands-on with minimal training.
Ability to manage workflow assigned and meet deadlines.
Strong communication and interpersonal skills, with an ability to convey complex technical concepts to non-technical stakeholders.
Oral and verbal proficiency in English and French.
Ability to travel (infrequently) if needed for client engagements.
At least 3 interviews on a visio basis and 1 on site (in Lyon)