Implementation Consultant - Housing
Description
Please note - this role can be remote or hybrid, subject to location
It’s a really exciting growth time in our Housing Team. We have numerous contracts with fantastic customers who are upgrading, migrating, or implementing our NEC Housing Management System! To support this growth, we are looking for an Implementation Consultant, specialising in our Allocations Module, to ensure our customers receive the best experience possible. This is a home-based role, reporting to one of our Lead Implementation Consultants.
When you join NECSWS Housing Team, you will be given the support and time to grow and develop your skillset and knowledge of our system. You will work directly with one of our highly skilled consultants to shadow and complete personal aspects of the work until you are ready to work independently with customers on full end-to-end projects.
Main Responsibilities
- Offer expert guidance in implementing NEC Housing system modules – particularly Allocations and Housing Advice/Homelessness, with a focus on system configuration and build.
- Deliver engaging and effective training sessions (remote and occasionally on-site) to customers and internal teams, ensuring users feel confident and competent in using the system.
- Provide excellent advice and best practice to current customers using NEC Housing.
- Ensure that consultancy and training activities consistently achieve positive customer feedback.
- Create and maintain training courses, user guides, and solution design manuals for customers and internal teams.
- Collaborate with customers via Teams (including recorded sessions for training purposes) and adapt delivery styles to suit different audiences.
- Stay up-to-date with the latest developments in Social Housing Management and incorporate these into training and consultancy.
- Be flexible and available for occasional UK travel to customer or company sites when required.