Implementation Consultant
Description
🌟 We're Hiring: Implementation Consultant
📍 On-Site | Guatemala (Preferred), Colombia & Kenya
🕘 Schedule: Monday – Friday | 8:00 AM – 5:00 PM EST
(Flexibility to start one hour earlier or later)
🌎 English Level: C1 Advanced Required
🗣️ Spanish & English Bilingual
💼 Full-Time
About the Role
Are you passionate about client onboarding, implementation projects, and delivering exceptional customer experiences?
We're looking for an Implementation Consultant to lead the onboarding and implementation process for new clients, ensuring a smooth transition and long-term success.
In this role, you'll become the trusted advisor and primary point of contact for clients during implementation, helping configure solutions, coordinate stakeholders, troubleshoot challenges, and drive successful adoption of services and systems.
This is an excellent opportunity for professionals who enjoy working directly with clients, managing projects, and balancing operational execution with relationship-building.
🚀 What You'll Do
Client Implementations
✅ Lead end-to-end onboarding and implementation projects
✅ Understand client requirements and configure solutions accordingly
✅ Serve as the primary contact throughout the implementation journey
✅ Guide clients through onboarding milestones and expectations
✅ Ensure successful adoption and transition into ongoing operations
Client Training & Support
✅ Conduct welcome calls and implementation meetings
✅ Train clients on system functionality and best practices
✅ Address questions, concerns, and implementation challenges
✅ Troubleshoot operational and technical issues
Operations & System Setup
✅ Review employee import files for accuracy
✅ Configure PrismHR settings, including departments, worksites, and divisions
✅ Update implementation tasks and case management tools
✅ Generate reports and implementation documentation
✅ Coordinate transition communications and project updates
Cross-Functional Collaboration
✅ Partner with Payroll, Client Relations, Sales, and Operations teams
✅ Ensure alignment across all implementation activities
✅ Improve processes and identify onboarding efficiencies
✅ Contribute ideas that enhance the client experience
🧠 What We're Looking For
Required Qualifications
✔ 2+ years of experience in:
- Client Implementation
- Client Onboarding
- Customer Success
- HR Services
- Account Management
- Related client-facing roles
✔ Strong client-facing experience
✔ Advanced English (C1)
✔ Excellent communication and presentation skills
✔ Strong analytical and problem-solving abilities
✔ Exceptional attention to detail
✔ Ability to manage multiple projects simultaneously
✔ Strong organizational and time-management skills
✔ Ability to build trust and maintain client relationships
Preferred Qualifications
✅ Experience with PrismHR
✅ Experience within PEO, HR, Payroll, or Benefits environments
✅ Experience managing implementation or onboarding projects
✅ Familiarity with reporting and case management systems
💎 Ideal Candidate
We're looking for someone who:
✅ Loves working directly with clients
✅ Can confidently lead meetings and implementation calls
✅ Is organized, proactive, and accountable
✅ Enjoys solving problems and finding solutions
✅ Learns systems and processes quickly
✅ Thrives in fast-paced environments
✅ Balances technical accuracy with exceptional customer service
🚀 Why Join Us?
✅ High-impact client-facing role
✅ Exposure to PEO, Payroll, HR, and Client Success operations
✅ Collaborate with multiple departments and business leaders
✅ Opportunity to grow into senior implementation or client success roles
✅ Dynamic and professional environment
📩 Ready to take the next step in your career? Apply today!
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