Implementation Consultant

About the Job
At TimeEdit, we believe in context over control - you’ll get the clarity and support you need, then the freedom to run with it. Our Academic Operations Platform sits at the core of some of the world’s most forward-thinking higher education institutions, helping them resolve scheduling conflicts, streamline operations, and improve the daily experience for both students and staff. Backed by leading SaaS investors and with 20+ years of domain expertise, we’ve expanded from Scandinavia to the UK and APAC. Today, over 200 universities and colleges trust TimeEdit to power their operations - and we’re just getting started.

We’re now looking for a new Implementation Consultant to join our growing team in Utrecht and help us implement our Academic Operations solutions across the region.

The Role

The TimeEdit Customer Success team plays a pivotal role in helping universities transition from legacy systems and spreadsheets, ensuring a smooth onboarding and adoption process.

As an Implementation Consultant you will:

• Be the process and system expert advising and guiding our customers during the onboarding project

• Conduct workflow conversations to advise optimal structure and workflow for each customer

• Be responsible for the technical set-up and configuration of TimeEdit throughout the customer onboarding

• Train and educate customers on how to effectively utilise TimeEdit to receive maximum value from the product

• Surface implementation and onboarding blockers and trends to improve overall set-up and onboarding experience

• Be a product expert and understand how different tailored TimeEdit set-ups and workflows serve different purposes and demands

• Serve as a trusted advisor, and represent the voice of the customer to inform our sales process and product roadmap

• Travel occasionally – for customer kickoffs, trainings, and events

We urge you to apply if you:

• Have previous experience working directly with software implementations, either as a Implementation consultant/manager or System Owner at a SaaS company implementing configurable software
• Knowledge of, and technical acumen relevant to, the implementation of SaaS products and services
• Proven track record of managing multiple concurrent onboarding projects with varying complexity levels
• Have exceptional communication skills, highly organised and collaborative
• Are empathetic, positive attitude with a desire to help our customers reach their goals
• A teamplayer who likes to help your colleagues and is not afraid to ask for help
• Are driven, self-motivated, enthusiastic and with a “can do” attitude
• Likes a hybrid work environment with approx 2-3 days a week in the office, (during the onboarding phase we do exect you to be in the office 3 days a week).
• Are fluent in Dutch