Implementation Consultant/Trainer
Description
About the role
As an Implementation Consultant, you'll lead customers through the full implementation lifecycle from discovery and configuration to training and go-live. You'll act as a trusted advisor, helping businesses align MEX with their operational needs and build best practices for maintenance management. MEX is in a period of active evolution, and this role suits someone who is energised by owning outcomes and building something meaningful, comfortable learning quickly and operating without a complete playbook, and contributing to building one.
Key responsibilities
Rapidly learn and master the MEX product suite (V15 and V16) to become a confident subject matter expert for customers and internally
Lead customers through the full implementation lifecycle, discovery, configuration, training, and go-live
Act as a trusted advisor, helping businesses align MEX with their operational needs and build maintenance best practices
Lead online and face-to-face training sessions for users at all levels across diverse industries
Facilitate regular check-ins and status meetings to track progress and resolve issues
Guide customers through data migration and system setup to ensure a smooth go-live
Develop and maintain strong customer relationships, driving adoption and satisfaction
Contribute to improving training materials and product documentation
Identify and document process improvements as our delivery model matures
About you
2+ years' experience in software implementation, consulting, or training (preferably CMMS or ERP systems)
Strong understanding of maintenance, facilities, or asset management workflows
Excellent communication and presentation skills with the ability to simplify complex concepts
High attention to detail, organisational skills, and ownership of deliverables
Comfortable managing multiple customers and projects simultaneously
Bachelor's degree in Engineering, IT, or Business (or equivalent practical experience) - desirable
Experience with MEX, TMA, or similar CMMS solutions - desirable
Experience facilitating workshops and customer onboarding projects - desirable
Proficient with SQL, report writing, and general software administration - desirable
Track record of contributing to process development or team documentation - desirable
About us
MEX Maintenance Software is an Australian-made CMMS based in Brisbane. For over 30 years, MEX has helped asset-intensive businesses manage maintenance, assets, and inventory efficiently. Now part of the TMA Systems global portfolio, MEX is entering an exciting growth phase with the release of MEX 16 - a next-generation cloud-based solution.
Benefits
Global platform, Australian roots - work on a product with 30 years of history and a growing global presence through TMA Systems
Real variety, exposure to a wide range of industries and customer environments
Genuine influence, as a growing team, your ideas and contributions will shape how we work, not just what you deliver
MEX 16 from day one - be part of the consulting team delivering our next-generation cloud solution to new customers
Supportive culture - a team that encourages learning, growth, and looking out for each other, especially during periods of change
Occasional domestic and international travel may be required