Implementation Consultant

Implementation Consultant

Zudello Pty Ltd
Brisbane QLD
Consultants (Information & Communication Technology)
Full time

Zudello is a fast-growing Australian SaaS company helping mid-market and enterprise businesses eliminate manual finance operations.

We work with organisations that are still drowning in invoices, purchase orders, approvals, supplier emails, spreadsheets, and clunky finance processes. Our AI platform fixes that — automating the heavy manual work across procure-to-pay and order-to-cash, and integrating with ERPs like NetSuite, MYOB, Sage Intacct and SAP.

Customers like HUB24 and Storage King use Zudello to process tens of thousands of documents every month with minimal human touch.

We’re in growth mode, scaling fast, winning larger customers, and building something meaningful in a massive category.

We’re looking for an Implementation Consultant who loves solving business problems, working with clients, and helping organisations run better.

The Role

This is a client-facing consulting and implementation role.

Your main job?
Understand how customers work today, identify where the friction is, and help design a better way of working with Zudello.

You’ll work closely with finance, operations and procurement teams, running discovery, mapping processes, configuring solutions, guiding implementation, and helping clients get real value from the platform.

You’re not just there to gather requirements.

You’re there to lead customers through change, bring structure to messy processes, and make sure implementations actually succeed.

What You’ll Be Doing

• Running discovery workshops and stakeholder interviews

• Mapping current-state processes across AP, AR, procurement and approvals

• Turning messy, undocumented workflows into clear implementation plans

• Configuring Zudello to match each customer’s business rules, workflows and ERP setup

• Managing client relationships and keeping projects moving

• Supporting testing, training and go-live

• Building trust with stakeholders from operational users through to senior decision-makers

• Identifying ways customers can get even more value from the platform over time

About You

This role suits someone who is commercial, curious, organised, and genuinely great with people.

You’re probably someone who:

• Loves talking to customers and understanding how businesses actually work

• Can quickly make sense of messy or unclear processes

• Communicates clearly, confidently and professionally

• Builds trust easily with stakeholders at different levels

• Enjoys solving operational problems

• Is comfortable owning outcomes and keeping momentum in projects

• Picks up systems quickly and is curious about automation and AI

• Thrives in a fast-moving, high-growth environment

Knowledge & Experience

We’re open to different backgrounds, but you’ll likely have experience in:

• Client-facing consulting, implementation, business analyst or solution delivery roles

• Working with finance, procurement, operations or transformation stakeholders

• Business process mapping and workflow design

• SaaS implementation, ERP consulting, onboarding or systems configuration

• Finance or ERP platforms such as NetSuite, MYOB, Xero, Sage, Cin7 or SAP

• Exposure to AP, AR, invoicing, procurement, approvals or sales order workflows is highly regarded

You do not need to be a developer.
But you do need to be technically curious, comfortable with software, and excited by what automation and AI can do in real business environments.

Why Join Zudello?

• Fast-growing Australian SaaS business in a huge category

• Work with modern AI and automation in real customer environments

• Own meaningful client relationships and projects

• Build both consulting and commercial capability

• Get broad exposure across industries, businesses and use cases

• Be part of a clever, ambitious and supportive team

• Strong opportunity to grow with the company as we scale

This isn’t a slow corporate consulting role.

• You’ll have ownership.

• You’ll have visibility.

• You’ll have impact.

And you’ll be helping shape how a fast-moving product gets implemented and improved.

How to Apply

We don’t believe in the “perfect candidate”.

If this role feels like a strong fit, we’d love to hear from you, even if you’re still building some of the experience.

In your application, tell us why this role excites you.

Why would you be great at working with customers, understanding business problems, and helping them implement better ways of working?

If you’re excited by consulting, automation, client success and solving real operational challenges, we’d love to hear from you.