Implementation Engineer 2
Job Title
📌 Job Title – Implementation Associate Engineer (Airline Altea Product)
📍 Location – Bangalore | ✈️ Up to 10% travel to customer locations
📝 Job Summary
The Fares Implementation Team is responsible for deploying products and services for airline customers. We implement Pre‑Shopping / Shopping / Pricing products across airline direct channels, regardless of the interface (Cryptic | ARDWeb | Digital Commerce | RefX | NDC | WBS | eRetail XML, etc.).
You will act as the primary Amadeus point of contact for a portfolio of airline customers, coordinating all activities required for successful implementation of the Fares product suite:
- Amadeus Ticket Changer (ATC) Product Suite
- Airline Service Fees
- Instant Search
- Flex Pricer / ATC Shopper
- Branded Fares
🎯 Key Responsibilities
🚀 Project Leadership
• Lead implementation and service projects, ensuring successful delivery and customer satisfaction.
• Manage the full project lifecycle through planning, monitoring, and support during implementation.
• Define activity timelines and track progress through project governance.
🛠️ Technical & Functional Implementation
• Analyse customer requirements, configure products, and support deployment across test and production environments.
• Guide airline customers on filing CAT31/CAT33, Fare Families, and Fees with ATPCO, FareXpert, and Branded Fares.
• Conduct detailed testing of solutions before customer validation.
• Provide system and data setup guidance during testing and migration phases.
🧩 Support & Consulting
• Deliver functional support and troubleshooting during Fares product implementation and fare filing.
• Perform service and consulting activities by analysing customer needs and product usage.
• Support Sales teams and customer functional teams with expert product knowledge.
• Provide post‑implementation maintenance and continuous support.
🤝 Collaboration & Knowledge Sharing
• Work closely with cross‑functional teams — Implementation, Account Management, Project Management, Pre‑Sales.
• Document learnings and contribute to improving implementation processes.
• Participate in industrialization and creation of new services around the product portfolio.
• Willingness to travel 5–10% within APAC.
🧠 Knowledge & Skills
• Solid understanding of airline fares and pricing (Must)
• Expertise in ATPCO categories (CAT31 / CAT33) / Fare Families / Ticketing Fees
• RMS / Dynamic Pricing (advantage)
• Altéa Reservation / Ticketing (advantage)
• Strong knowledge of the airline IT landscape
• Excellent communication skills (customer-facing role)
• Strong analytical and problem‑solving abilities
• Proactive, accountable, and collaborative in a multicultural environment
• Project management skills, including change management and tracking
• Energetic, adaptable, and a strong team player
• Interest in innovation (added advantage)
🎓 Education & Experience
• Engineering degree or University degree in Computer Science (or equivalent IT experience)
• IATA certifications (optional)
• 4–6 years relevant work experience
What we can offer you
· 🎯 A critical mission and purpose - At Amadeus, you'll power the future of travel with a critical mission and extraordinary purpose.
· 🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
· 🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, from on-the-job training to formal activities, and daily interactions.
· 🤗 A caring environment – Amadeus fosters a caring environment that supports both professional growth and personal well-being.
· 💰 A complete rewards offer - Amadeus provides attractive compensation packages, including salary, bonus, caregiving and health benefits.
· 🌟 A flexible working model - Embrace our flexible working model, enabling you to excel wherever and however you work best.
· 🌈 A diverse, equitable, and inclusive community – We are committed to enabling each employee to reach their full potential by fostering a culture of belonging and fair treatment.
· 📈 A Reliable Company - Trust and reliability are fundamental to shaping our relationships with customers, partners, and employees.
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Diversity & Inclusion
Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer and committed to an accessible recruitment process. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
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