Implementation Engineer

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Job Overview:

The Implementation Engineer will be responsible for managing the end-to-end implementation process of our products, ensuring that they are configured and integrated smoothly into clients environments. This role requires a combination of technical expertise, project management skills, and strong communication abilities.

What's For The Candidate:

• Competitive salary based on experience.
• Opportunities for professional development and career growth.
• A collaborative and innovative work environment.

KEY RESPONSIBILITIES:

• Flexible to do implementation of software and train customers on need basis
• Should be proactive in identifying different use cases of features
• Manage large number of incoming calls and should identify & asses customer's needs to achieve customer satisfaction.
• To perform thorough review of closed support cases on a weekly basis to measure process compliance
• Customer orientation and ability to adopt /respond to different types of customers.
• Ability to recognize ineffective customer service interaction, identify gaps in quality of service and drive initiatives to improve service quality.
• Ability to effectively prioritize and execute tasks to meet competing deadlines

Requirements:

• Good Working knowledge of Microsoft excel
• Should have handled customer support for IT application remotely (Voice Support)
• Sound Knowledge of SQL Server, database Maintenance
• Knowledge in Healthcare Domain would be an added advantage
• Excellent communication skill.
• Hindi Must
• Openness to learn
• Good attitude to put extra efforts to complete the tasks.
• Willing to travel
• Strong interpersonal skills and ability to work in a team environment

Job Location: Chennai, In-Office

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