Implementation Engineer II - Airline Solutions

Overall Purpose :

The Rewards Implementation Engineer is responsible for end-to-end delivery of the rewards, frequent flyer, and loyalty solutions to the airline, organizing and planning the implementation schedule, monitoring implementation timelines, coordinating deliveries with R&D development teams, ensuring migration plans are completed, and supporting Airline customers during the whole implementation on all aspects (functionally, testing, etc.).

Regular Activities :

- Analyse customer requirements, configure products and manage implementation on test and production environment.

- Solution support : Based on airline requirement guide them on configurations.

- Functional support : first level support, troubleshooting and consulting for product implementation and filing support.

- Service/consultancy activities : Analyse customer service requirement, assess customer product usage and define tailored service proposal, and deliver to the customer.

- Project management : Projects planning, follow up and support activities during the implementation.

- Coordinate the project with the customer, organize workshops, regular status meetings, follow actions and risks.

- Establish joint baseline plan with the airline and follow tracking of activities.

- Coordinate internally with R&D, product development teams for the activities and features to deliver.

Technical Skills :

- Understanding of Architecture, Deployment of Azure Components.

- Understanding of the Linux Operating System and shell commands.

- Working experience on DevOps tools like GIT/Bitbucket, Jenkins.

- Basic working experience in OpenShift/Kubernetes.

- Understanding of Middleware components like Redis, Kafka, Couchbase.

Requirements :

- Engineer degree or university degree in Computer Science or equivalent work experience (IT).

- 4 - 8 years of relevant experience.

- Fluent in English.

- Good knowledge of the airline IT business and Amadeus core reservation, ticketing, PNRs, fares, pricing.

- Customer-centric and service-oriented mindset.

- Ability to work in a multicultural environment.