Implementation Engineer

We are looking for Implementation Engineer to join our office in Prishtina.

Quipu is the dedicated IT company of the ProCredit group and provides comprehensive end-to-end solutions for all ProCredit institutions, as well as for other banks and financial institutions This includes everything from electronic payment services to software systems, hybrid cloud hosting, and a host of other operations.

A 100% subsidiary of ProCredit Holding, Quipu was established in March 2004 and is headquartered in Frankfurt am Main, Germany. Quipu plays a central role within the ProCredit group, providing a comprehensive range of support services that enable the banks to become competitive and efficient.

What your key responsibilities will be:

• Provide second-level customer support and collaborate with external service providers.

• Design project implementation requirements and specifications.

• Perform various tests using test cases and prepare corresponding documentation.

• Collaborate with the team to design new services for all customer implementation activities.

• Conduct research on customer issues, document findings, and implement technical solutions.

• Prepare and maintain all technical and business documents; collaborate with customers to provide support for all issues.

• Establish technical project requirements, maintain effective professional relationships with customers, and organize all project materials.

• Perform routing activities required for the job.

• Provide technical application programming for service implementations.

Skills and experience we expect from you

• University degree in Computer Science, Software Engineering, or other related Engineering fields

• Advanced level of English language (oral and written)

• Knowledgeable of SQL, PL/SQL

• Good attitude on learning new topics

• Flexible and reliable on the job

• Customer oriented and good communication skills

• Desirable knowledge of the card industry and payment systems

• Mastering of Microsoft Office packet

• Desirable professional experience in banking sector

What we offer:

• A substantial degree of flexibility, allowing for an autonomous approach to performing duties

• Challenging and varied work

• Flat management structure

• Long-term prospects with plenty of opportunities for development and growth

• Excellent team-oriented and international working environment

• Travel possibilities

• Private health insurance

• Hybrid model of working