Implementation Engineer – Unified Communications & Contact Center Solutions

About Us

Cerium Networks is a leading technology solutions integrator and Managed Services Provider. We connect businesses to their potential. We're at the intersection of cybersecurity, modern networking, and AI — building platforms and tools that power how businesses communicate, collaborate, and compete. Our work spans unified communications and modern workplace solutions, contact center innovation, scalable data and AI infrastructure, and 24/7 managed IT support. With a consultative approach and deep technical expertise, we deliver and support advanced technology solutions to drive innovation and excellence in IT services. Join us to be part of a team committed to excellence.

Cerium Networks is seeking an Implementation Engineer to deploy and maintain Unified Communications Solutions. This role partners with Solution Architects and Project Managers to successfully implement net-new solutions, perform upgrades and troubleshoot customer issues to successful customer outcomes. The ideal candidate combines strong customer communication with practical technical depth across enterprise communications platforms such as Avaya, AudioCodes, Microsoft Teams voice integrations. Contact center experience is highly desired but not required.

What You’ll Do

• Install, upgrade and troubleshoot the Avaya Aura suite of products, including Communication Manager (CM), Application Enablement Services (AES), System Manager (SMGR), Session Manager (SM), Session Border Controller (Client), AADS, and Messaging.
• Perform assessments of existing customer systems and provide feedback on migrations or upgrade level of effort.
• Integrate Avaya Aura with Call Center solutions, as needed.
• Configure SIP circuits between Aura and SBCs such as AudioCodes.
• Support Microsoft Teams Calling using Direct Routing.
• Oversee Carrier Voice Network Management and third-party connectivity.
• Perform infrastructure patching and maintenance activities to ensure a secure and stable telephony environment.
• Configure E911 as required for compliance with FCC rules
• Collaborate with the managed services team to support complex customer issues and P1 tickets