Implementation Manager, Contract Logistics

Job Description:

Implementation Leadership

• Lead new customer implementation projects across APAC
• Develop and manage implementation timelines, milestones and project plans
• Coordinate cross-functional project teams throughout implementation lifecycles
• Track implementation risks, issues and mitigation plans
• Ensure successful project execution from kick-off through go-live

Operational Readiness

• Drive operational readiness activities before go-live
• Coordinate facility readiness, staffing requirements and training plans
• Ensure SOPs and work instructions are developed and implemented
• Support operational testing and validation activities
• Coordinate transition from implementation to steady-state operations

Cross-Functional Coordination

• Work closely with Solutions Design, Operations, Systems and Commercial teams
• Coordinate implementation activities with customers and external stakeholders
• Facilitate project review meetings and implementation governance sessions
• Align implementation priorities across multiple projects and countries

Systems & Process Implementation

• Support WMS implementation and deployment activities
• Coordinate system testing, UAT and operational readiness validation
• Work closely with Systems and IT teams during implementation phases
• Verify processes are operationally executable before go-live

Quality, Compliance & Safety

• Ensure implementation activities comply with company operational standards
• Support QESH readiness reviews and compliance assessments
• Monitor project readiness against operational and customer requirements
• Support audit preparation and implementation governance reviews

Continuous Improvement

• Develop implementation standards, templates and best practices
• Establish implementation playbooks and governance frameworks
• Drive lessons learned reviews following project completion
• Support standardization initiatives across APAC

Key Stakeholders

Internal

• Regional Contract Logistics Team
• Solutions Design Team
• Operations Team
• Systems / WMS Team
• Commercial Team
• Finance
• QESH

External

• Customers
• Contractors
• Vendors
• Implementation Partners
• Local Operations Teams

Job Requirement:

• 7–12 years experience in Contract Logistics, Warehousing, Supply Chain or Logistics Operations
• Proven experience managing warehouse start-ups, customer implementations or large logistics projects
• Strong project management and stakeholder management skills
• Experience with WMS implementation, operational readiness and process deployment
• Familiarity with warehouse operations, inventory management and distribution processes
• Experience working across multiple countries and cultures within APAC
• Degree in Supply Chain, Logistics, Engineering, Operations Management or related field
• Project Management certification (PMP, Prince2 or equivalent) preferred
• Lean, Six Sigma or Continuous Improvement certification advantageous