Implementation Manager

Managing Consulting team
Performance review/management
White space management
Proactively managing resource billable utilization
Training/continual education
Project Management
Manage team's implementations
Proactively ensure successful project completion
Work towards customer reference- ability
Guarantee quality and consistency of service delivery
Manage escalated client issues
Continual Improvement
Contribute towards Implementation methodology improvements
Develop, document and implement processes/tools to improve service delivery
Pre-sales Support

Educational and typical years experience needed for this role.
* Bachelor's degree with 3-6 year experience managing direct reports
* 5+ years experience in a complex software environment
* 5+ years experience in a Professional Services/Consulting environment
* Understanding of a database application
* Excellent communication skills both verbal and written
* Strong inter-personal skills
* Strong organizational ability is required as the candidate will be required to manage multiple projects accordingly
* Ability to lead and influence cross-functionality, with leadership, peers and subordinates
* Candidates must be legally entitled to work in Canada and must be able to travel to the United States

Review SOW
Manage POC projects

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