Implementation Manager - Iloilo

<p class="MsoNormal" style="text-align:justify;"><span style="font-size:10pt;"> </span></p><table class="MsoNormalTable" border="0" cellspacing="0" cellpadding="0" width="729" style="width:546.7pt;border-collapse:collapse;"> <tbody><tr style="border-left:1px solid #000000;height:21.1pt;"> <td width="204" valign="top" style="width:153pt;padding:0in 5.4pt 0in 5.4pt;height:21.1pt;"> <p class="MsoHeader" style="margin-left:4.5pt;"><b><span style="font-size:10pt;">POSITION</span></b></p><p><b></b></p><b></b> </td> <td width="25" valign="top" style="width:18.65pt;padding:0in 5.4pt 0in 5.4pt;height:21.1pt;"> <p class="MsoHeader" align="center" style="margin-left:4.5pt;text-align:center;"><b><span style="font-size:10pt;">:</span></b></p><p><b></b></p><b></b> </td> <td width="500" valign="top" style="width:375.05pt;padding:0in 5.4pt 0in 5.4pt;height:21.1pt;"> <p class="MsoHeader"><b><span style="font-size:10pt;">IMPLEMENTATION MANAGER</span></b></p><p><b></b></p><b></b> </td> </tr> <tr style="border-left:1px solid #000000;height:18.4pt;"> <td width="204" valign="top" style="width:153pt;padding:0in 5.4pt 0in 5.4pt;height:18.4pt;"> <p class="MsoHeader" style="margin-left:4.5pt;"><b><span style="font-size:10pt;">REPORTS TO</span></b></p><p><b></b></p><b></b> </td> <td width="25" valign="top" style="width:18.65pt;padding:0in 5.4pt 0in 5.4pt;height:18.4pt;"> <p class="MsoHeader" align="center" style="margin-left:4.5pt;text-align:center;"><b><span style="font-size:10pt;">:</span></b></p><p><b></b></p><b></b> </td> <td width="500" valign="top" style="width:375.05pt;padding:0in 5.4pt 0in 5.4pt;height:18.4pt;"> <p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:10pt;">IMPLEMENTATION TEAM HEAD</span></b></p> </td> </tr> <tr style="border-left:1px solid #000000;height:21.1pt;"> <td width="204" valign="top" style="width:153pt;padding:0in 5.4pt 0in 5.4pt;height:21.1pt;"> <p class="MsoHeader" style="margin-left:4.5pt;"><b><span style="font-size:10pt;">DIRECTLY SUPERVISES</span></b></p><p><b></b></p><b></b> </td> <td width="25" valign="top" style="width:18.65pt;padding:0in 5.4pt 0in 5.4pt;height:21.1pt;"> <p class="MsoHeader" align="center" style="margin-left:4.5pt;text-align:center;"><b><span style="font-size:10pt;">:</span></b></p><p><b></b></p><b></b> </td> <td width="500" valign="top" style="width:375.05pt;padding:0in 5.4pt 0in 5.4pt;height:21.1pt;"> <p class="MsoHeader"><b><span style="font-size:10pt;">N/A </span></b></p><p><b></b></p><b></b> </td> </tr> <tr style="border-left:1px solid #000000;height:18.4pt;"> <td width="204" valign="top" style="width:153pt;padding:0in 5.4pt 0in 5.4pt;height:18.4pt;"> <p class="MsoHeader" style="margin-left:4.5pt;"><b><span style="font-size:10pt;">UNIT / DEPARTMENT</span></b></p><p><b></b></p><b></b> </td> <td width="25" valign="top" style="width:18.65pt;padding:0in 5.4pt 0in 5.4pt;height:18.4pt;"> <p class="MsoHeader" align="center" style="margin-left:4.5pt;text-align:center;"><b><span style="font-size:10pt;">:</span></b></p><p><b></b></p><b></b> </td> <td width="500" valign="top" style="width:375.05pt;padding:0in 5.4pt 0in 5.4pt;height:18.4pt;"> <p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:10pt;">IMPLEMENTATION UNIT / SERVICE DELIVERY</span></b></p> </td> </tr> <tr style="border-left:1px solid #000000;height:21.1pt;"> <td width="204" valign="top" style="width:153pt;padding:0in 5.4pt 0in 5.4pt;height:21.1pt;"> <p class="MsoHeader" style="margin-left:4.5pt;"><b><span style="font-size:10pt;">DIVISION / GROUP</span></b></p><p><b></b></p><b></b> </td> <td width="25" valign="top" style="width:18.65pt;padding:0in 5.4pt 0in 5.4pt;height:21.1pt;"> <p class="MsoHeader" align="center" style="margin-left:4.5pt;text-align:center;"><b><span style="font-size:10pt;">:</span></b></p><p><b></b></p><b></b> </td> <td width="500" valign="top" style="width:375.05pt;padding:0in 5.4pt 0in 5.4pt;height:21.1pt;"> <p class="MsoHeader"><b><span style="font-size:10pt;">CHANNEL APPLICATION / WHOLESALE BANKING SEGMENT</span></b></p><p><b></b></p><b></b> </td> </tr> </tbody></table> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><b><span style="font-size:10pt;"><br /></span></b></p><p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><b><span style="font-size:10pt;">JOB SUMMARY</span></b></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><span style="font-size:10pt;"> </span></p> <p class="MsoNormal" style="text-align:left;margin-left:9pt;"><span style="font-size:10pt;">The<b> Implementation Manager </b>manages the overall implementation of a corporate/business deal of the products / services under the purview of DBD (Deposits Business Division) / WBS (Wholesale Banking Segment) which can be positioned as a business solution for wholesale accounts. He/She engages with corporate clients to ensure a timely and meaningful integration of the services availed related to the customer’s business process, both technical and procedural. Coordinates with various units to ensure that the delivery of the service/product to the customer is seamless.</span></p><p></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><span style="font-size:10pt;"><br /> <br /> </span></p><p></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><b><span style="font-size:10pt;">PRINCIPAL DUTIES AND RESPONSIBILITIES</span></b><span style="font-size:10pt;"></span></p><p></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><span style="font-size:10pt;"> </span></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><b><span style="font-size:10pt;">Client Relationship Management</span></b></p><p class="MsoNormal" style="margin-left:9pt;text-align:justify;"></p><ul style="padding-left:2.5rem;"><li><span style="font-size:10pt;text-indent:-0.25in;">Conducts training/walkthrough regarding DBD/WBS Products availed by client.</span></li><li>Conducts client inspections/visit onsite/over the phone to address escalated concerns at point of implementation.</li><li>Explains the technical aspect of DBD/WBS products during Implementation</li></ul><p></p> <p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:10pt;"> </span></b></p><p><b></b></p><b></b> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><b><span style="font-size:10pt;">Complaints Management / Issue Resolution</span></b></p><p class="MsoNormal" style="margin-left:9pt;text-align:justify;"></p><ul style="padding-left:2.5rem;"><li><span style="font-size:10pt;text-indent:-0.25in;">Provides after sales assistance during the implementation window or after, as needed, to resolve customer issues</span></li></ul><p></p><blockquote style="margin:0 0 0 40px;border:none;padding:0px;"><p class="MsoNormal" style="margin-left:0.25in;text-align:justify;"><b><span style="font-size:10pt;"> </span></b></p></blockquote> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><b><span style="font-size:10pt;">Information Technology Adeptness</span></b><span style="font-size:10pt;"></span></p><p></p> <blockquote style="margin:0 0 0 40px;border:none;padding:0px;"><p class="MsoListParagraph" style="text-align:justify;text-indent:-0.25in;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;">Helps in integrating customer systems with DBD/WBS products/applications.</span></p><p></p></blockquote> <p class="MsoNormal" style="text-align:justify;"><b><span style="font-size:10pt;"> </span></b></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><b><span style="font-size:10pt;">Needs Analysis and Solution Matching</span></b><span style="font-size:10pt;"></span></p><p></p> <blockquote style="margin:0 0 0 40px;border:none;padding:0px;"><p class="MsoListParagraph" style="text-align:justify;text-indent:-0.25in;"><span style="font-size:10pt;font-family:Symbol;">·<span style="font-size:7pt;line-height:normal;font-family:'Times New Roman';"> </span></span><span style="font-size:10pt;">Gathers customer feedback and business intelligence during implementation to be relayed to the Product Development / Product Management / Channels team for further improvement of the Bank’s existing product offerings and overall competitiveness</span></p><p></p></blockquote> <p class="MsoNormal" style="margin-left:-0.75in;text-align:justify;"><span style="font-size:10pt;"> </span></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><span style="font-size:10pt;">It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time.</span></p><p></p> <p class="MsoNormal" style="text-align:justify;"><span style="font-size:10pt;"> </span></p> <p class="MsoNormal" style="text-align:justify;"><span style="font-size:10pt;"> </span></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><b><span style="font-size:10pt;">JOB QUALIFICATIONS</span></b><span style="font-size:10pt;"></span></p><p></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><span style="font-size:10pt;"> </span></p> <p class="MsoNormal" style="margin-left:0.5in;text-align:justify;"><b><span style="font-size:10pt;">Years of Work Experience: </span></b><span style="font-size:10pt;">5-10 years</span></p><p></p> <p class="MsoNormal" style="margin-left:0.5in;text-align:justify;"><b><span style="font-size:10pt;"> </span></b></p> <p class="MsoNormal" style="margin-left:0.5in;text-align:justify;"><b><span style="font-size:10pt;">Educational Attainment/Required course</span></b><i><span style="font-size:10pt;"> (if applicable)</span></i><span style="font-size:10pt;">: Bachelor's Degree in Computer/Telecommunication, Computer Science/Information Technology, Marketing, Open to any field of study</span></p><p></p> <p class="MsoNormal" style="margin-left:0.5in;text-align:justify;"><b><span style="font-size:10pt;"> </span></b></p> <p class="MsoNormal" style="margin-left:0.5in;text-align:justify;"><b><span style="font-size:10pt;">Required Certification/Professional License</span></b><span style="font-size:10pt;"> (<i>if applicable</i>): N/A</span></p><p></p> <p class="MsoNormal" style="margin-left:0.5in;text-align:justify;"><b><span style="font-size:10pt;"> </span></b></p> <p class="MsoNormal" style="margin-left:0.5in;text-align:justify;"><b><span style="font-size:10pt;">Field of Specialization</span></b><span style="font-size:10pt;"> (<i>if applicable</i>): Combination of IT, Sales, Customer Service, and/or Product Management</span></p><p></p> <p class="MsoNormal" style="margin-left:0.5in;text-align:justify;"><b><span style="font-size:10pt;"> </span></b></p> <p class="MsoNormal" style="margin-left:0.5in;text-align:justify;"><b><span style="font-size:10pt;">Knowledge and Skills Requirement</span></b><span style="font-size:10pt;"></span></p><p></p> <ul style="margin-top:0in;padding-left:2.5rem;" type="disc"> <li><ul style="margin-top:0in;padding-left:2.5rem;" type="circle"> <li><span style="font-size:10pt;text-align:justify;">Broad understanding of cash management / WBS services.</span></li><li><span style="font-size:10pt;text-align:justify;">Tech savvy, knowledgeable on systems that companies utilize.</span></li><li><span style="font-size:10pt;text-align:justify;">Knows how to communicate properly with senior management of corporate/business clients.</span></li><li><span style="font-size:10pt;text-align:justify;">Above average communication skills - ability to clearly convey information and ideas to individuals or groups</span></li> </ul></li> </ul> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><span style="font-size:10pt;"> </span></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><span style="font-size:10pt;"> </span></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><span style="font-size:10pt;"> </span></p> <p class="MsoNormal" style="margin-left:9pt;text-align:justify;"><span style="font-size:10pt;"> </span></p>