Implementation Manager

Job Title: Implementation Manager

Department: Corporate Accounts

Reports to: Director of Corporate Accounts

Pinnacle Promotions is an award-winning promotional products company specializing in branded merchandise ideation, sourcing, and production, driven by one clear message: Pinnacle Knows Promo.

For over 30 years, we’ve helped companies connect with customers, prospects, and employees by delivering creative, strategic, and high-quality promotional products—perfectly produced and delivered on time.

We deliver innovative solutions tailored to every client’s unique needs, so when a professional buyer needs promotional products, they think of Pinnacle Promotions first.

We're proud to be recognized as one of the Promotional Products Industry’s Greatest Companies to Work For in 2024 by PPAI, a seven-time Best Places to Work winner by Counselor Magazine, The Atlanta Journal-Constitution, and PPB Magazine, and named a 2024 Top 100 Industry Leader by PPAI.

Position Summary

The Implementation Manager is responsible for managing the successful launch and implementation of client programs within the Corporate Accounts Department at Pinnacle Promotions. This role serves as the central point of coordination between clients, sales, technology, and internal operations teams to ensure programs are launched accurately, on time, and according to client expectations.

Key Responsibilities

Client & Program Implementation

• Lead the implementation and onboarding of new client company stores from initial kickoff through successful launch.
• Develop detailed implementation plans, project timelines, milestones, and deliverables.
• Gather and document client requirements, brand guidelines, product specifications, inventory needs, fulfillment requirements, and program objectives.
• Translate technology solutions into clear client-facing guidance and recognize when internal teams or development resources need to be engaged.
• Coordinate product development, sourcing, artwork approvals, samples, production, inventory, warehousing, and fulfillment activities.
• Identify potential risks, delays, or issues and proactively develop solutions.

Cross-Functional Collaboration

• Partner closely with Sales, Technology, Operations and Accounting to transition new business into company store implementation.

Quality & Continuous Improvement

• Ensure products, branding, packaging, and fulfillment processes meet client specifications and quality expectations
• Establish quality-control checkpoints throughout the implementation process.
• Identify recurring issues and recommend process improvements
• Develop and maintain implementation checklists, standard operating procedures, and best practices
• Analyze project performance and use lessons learned to improve future implementations