Implementation Manager
Posted Updated
You will lead the onboarding and implementation process for new brands from signed deal through go-live. You will serve as the primary onboarding contact, configure campaigns and experiences, guide integrations, and document customer feedback. You will also create scalable documentation and improve processes to accelerate time-to-value and platform usability.
Responsibilities
- Lead onboarding and implementation for new brands from signed deal to go-live
- Act as the primary point of contact during onboarding and align launch plans with brand goals
- Partner with Sales during pre-sale to scope implementation needs and set expectations
- Document bugs and feature requests and partner with Product and Engineering on solutions
- Configure TYB campaigns and experiences in the backend
- Guide brands on integrations with email, SMS, e-commerce, and analytics platforms
- Develop and maintain onboarding documentation, FAQs, and tools
- Improve onboarding processes for efficiency and consistency
- Share implementation feedback to improve self-serve onboarding and platform usability
Requirements
- 4–6 years of experience in implementation, onboarding, or customer success at an early-stage B2B SaaS company
- Experience in e-commerce or marketing technology is a bonus
- Experience building or refining processes
- Ability to manage multiple projects and competing priorities
- Ability to collaborate with marketers, executives, and technical stakeholders
- Strong communication skills