Implementation Manager

Vector Solutions is a leading, AI-enabled, performance platform powering safe, compliant, and efficient operations for the public, educational, and commercial sectors. We bring training, safety, and workforce operations together to boost readiness, reduce risk, and drive high-performance results for the everyday heroes who count on us.

The Implementation Manager is responsible for launching and supporting customers while working cross functionally with Vector team members to constantly improve and automate processes that not only benefit our customers, but the success of our team.

What You'll Do:

• Be passionate about implementing Vector Solution’s technology to your assigned business unit.
• Be a consultative partner to guide configuration and implementation decisions based on the customer’s use case and assist with platform configurations and troubleshooting.
• Lead implementation meetings with customer project managers and stakeholders
• Be able to jump in to assist with implementations and support of products as needed.
• Work towards professional development goals that align with company initiatives.
• Support the Director of Implementation with team-wide strategies and processes.
• Be able to brief Directors, VPs, C-Suite or any member of the executive team on project status.
• Provide training and mentorship to junior team members.
• Lead by example and perform duties in a respectful manner.
• Ability to perform in a self-managed environment.
• Excellent interpersonal skills needed to develop strong business relationships with clients.
• Familiarity with Microsoft Offices suite (Excel, Word, PowerPoint, Office), CRM (Salesforce), and the ability to learn additional software.
• Confidence presenting new ideas to clients and high-level executives.
• Outstanding customer skills, attention to detail, and expertise in resolving customer issues quickly.
• Excellent communication skills verbally and written in addition to presentation skills.
• Strong work ethic and ability to work independently with minimal supervision.
• Ability to adapt to new conditions, assignments, and deadlines.
• Excellent time management, goal setting and prioritization capability.
• Thrive working in a fast-paced, team environment.
• Other duties as assigned.